Customer Service Representative

Key Responsibilities

- Greet customers warmly and assist with questions or requests.

- Provide accurate product and service information.

- Handle returns, exchanges, and complaints efficiently and courteously.

- Process sales transactions and maintain accurate POS records.

- Support online order pickups, phone/email inquiries, and after-sales service.

- Keep the service area and store clean, organized, and well-stocked.

- Communicate customer feedback to management for improvement.

- Collaborate with the sales and operations team to ensure smooth daily operations.

- Follow company policies, service standards, and safety guidelines.

Qualifications

- 1+ year of customer service or retail experience preferred.

- Excellent communication and problem-solving skills.

- Friendly, patient, and professional attitude.

- Basic computer and POS operation skills.

- Able to work evenings, weekends, and holidays as needed.

- Multilingual ability is a plus

Job Types: Full-time, Part-time, Contract

Pay: $18.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

- Health insurance

Work Location: In person