Customer Service Representative

Join the Team That’s Growing Healthy Communities.

Position: Customer Service Representative

Department: Accounts Services

Reports To: Accounts Services Manager

Location: Grande Prairie, Alberta

Type: Full-Time / Permanent

Work with Purpose. Live with Possibility.

At Aquatera, we’re more than a utility provider, we’re environmental leaders delivering high-quality water, wastewater, and solid waste services while building healthier communities across northwestern Alberta. As a locally owned organization and an Alberta Top Employer, we’re proud to offer meaningful work, opportunities for development and growth, and a fulfilling lifestyle all within a supportive work environment. Everything we do contributes to cleaner water, a healthier environment, and stronger communities so you’ll go home knowing your work truly matters. We foster a strong, supportive culture grounded in safety, integrity, collaboration, and innovation. With opportunities for training, mentorship, and career advancement, Aquatera is a place to grow and thrive while maintaining a positive work life balance. We’re looking for passionate and diverse professionals who share our values and are committed to making a lasting impact.

About the Role

As a Customer Service Representative, you’ll be the first point of contact for our customers, delivering exceptional service and support. You’ll assist with account inquiries, process payments, maintain financial records, and contribute to a positive customer experience.

Key Responsibilities

- Open and prepare the front counter for daily operations

- Greet and assist customers, directing them to appropriate personnel

- Support customers by responding to account inquiries, arranging payment plans, and updating account details

- Process payments via multiple platforms and methods

- Balance daily transactions and prepare revenue reports and bank deposits

- Manage daily financial transactions including preparing cash summaries, bank deposits, and petty cash

- Process electronic cheques, online payments, and related reports with precision

- Communicate with customers to resolve payment discrepancies

- Assist with bulk water accounts and service turn-ons

- Manage incoming and outgoing mail and maintain postage meter funds

- Maintain organized and accurate paper and electronic records related to revenue reporting and financial documentation.

- Safeguard sensitive financial data in accordance with PCI standards

- Provide administrative support to Finance and Account Services team

- Perform other duties as required

Qualifications and Required Skills

- Certificate in Office or Business Administration

- Knowledge of accounting theory related to cash receipts and computerized cash systems

- Proficiency in data entry, financial and billing software, and Point of Sale terminals

- Strong skills in Microsoft Office (Word, Excel, Outlook)

- Experience with Inhance, Business Central and Flowpoint is an asset

- Extensive customer service experience with strong communication and problem-solving skills

- Ability to multitask and thrive in a fast-paced environment

- Professionalism in handling confidential and sensitive customer interactions

Compensation

We offer competitive compensation and benefits including Health, Dental & Vision, Defined Benefit Pension Plan, RRSP matching, Health & Wellness spending account, and above average vacation benefits.

Conditions of Employment

- Be legally entitled to work in Canada without limitations

- Pass comprehensive drug and alcohol test

Ready to make a difference?

Start your journey with Aquatera Utilities Inc. Apply at aquatera.ca/who-we-are/careers. This competition will remain open until a suitable candidate is selected. We thank all applicants for their interest. Only those selected for an interview will be contacted.