Customer Service Representative

Who We Are

Pico Propane is a leading provider of propane, natural gas, diesel, and other mobile energy solutions throughout Texas, New Mexico, Florida and North Carolina. Known for our unwavering commitment to safety, service excellence, and community partnership, we proudly stand by our company motto: We Sell Service.

Why Join Us?

We're committed to supporting our team members with benefits that match our values of safety, service and stability. Here's what you can expect:

- Competitive hourly wage

- 401(k) with 6% company match

- Health and vision insurance

- Company paid dental insurance

- Company paid AD&D and life insurance

- Paid time off with rollover hours

- Referral bonus programs

Job Summary

We are seeking a proactive and customer-focused Customer Service Representative to support our operations in Siler City, NC. This role is essential to maintaining the a high level of service our customers expect. If you're driven, detail-oriented, and thrive in a fast-paced environment, we want to hear from you.

At Pico, our Customer Service Representatives are the frontline connection between our customers and the company—resolving inquiries, building relationships, and ensuring every interaction reflects our core values.

Duties/Responsibilities:

- Serve as a primary point of contact for customers via phone, email, and in-person

- Provide accurate information on products and services, helping customers navigate solutions

- Process and enter orders for new or additional products and services

- Resolve customer concerns or escalate issues to the appropriate department when needed

- Maintain detailed records of customer interactions, orders, and resolutions

- Ensure timely and professional follow-up to ensure customer satisfaction

- Collaborate with internal teams to deliver seamless customer support

- Perform other related duties as assigned to support overall team goals

The absence of specific statements of duties does not exclude those tasks from the position if the work is similar, related, or a logical assignment of the position.

Education and Experience:

- High school diploma or equivalent (required)

- Minimum two (2) years of customer service experience

- Experience in high-volume phone call settings (preferred)

- Experience in the oil and propane industry (preferred)

Skills/Abilities:

- Excellent interpersonal, communication, and problem-solving skills

- Service-oriented and the ability to resolve customer grievances

- Proficient in Microsoft Office Suite and adaptable to new technologies and systems

- Ability to multi-task while maintaining attention to detail

Physical Requirements:

The physical requirements described here are representative of those that must be met by the incumbent to successfully perform the essential functions of this job.

- Prolonged periods sitting at a desk, using a phone, and working on a computer

- Must be able to lift up to 20 pounds as needed in order to safely assist with duties around the plant

- Must pass pre-employment screening and background check

The above statements are intended to describe the general nature and level of work that is expected to be performed. They are not intended to be construed as an exhaustive listing of all responsibilities, duties and skills required. Also, whether particular duties or demands listed above or elsewhere are “essential” is a case-by-case determination, depending on the operational realities and staffing at the individual location. For questions about whether a particular function is essential in your particular role, please contact HR at (210) 245-9445.

Meritum Energy Holdings is an equal opportunity employer to all qualified applicants regardless of age, color, national origin, citizenship status, physical or mental ability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status with regard to public assistance, status as a disabled veteran and/or veteran of the Vietnam War Era or any other characteristic protected by federal, state, or local law.