Customer Service Representative

Job Description

Manufacturing Customer Service Representative

About Rapid-Line, Inc.

Rapid-Line, Inc. is an innovative fabrication company that is 100% employee-owned. Our employee-owners pride themselves on personally improving the business process while offering innovative ideas and product design.

At Rapid-Line, Inc., we are a family-orientated company that offers our employees an opportunity to move forward with new ideas that make the company better. THE BETTER WE ARE THE BETTER YOU ARE!! We encourage every employee to identify areas of opportunity within the organization and propose solutions. With an open door philosophy, the new leadership team has created a culture in which employees’ safety is critical and employees are encouraged to try new solutions.

Are you a detail-oriented, customer-focused professional with experience in Manufacturing Customer Service? We’re seeking a proactive Customer Service Representative to help drive quality, productivity, and customer satisfaction. In this role, you’ll work closely with multiple departments to ensure orders are processed accurately and shipments meet customer specifications and deadlines.

Position Overview

This position will interactively work with the Sales Department, Quoting, Engineering, Scheduling, Manufacturing, Shipping, Accounting, and External Customers to facilitate on-time shipments of customer orders according to customer specifications.

The ideal candidate will demonstrate strong problem-solving and decision-making skills, balancing customer needs with company goals to ensure each decision benefits both the customer and the organization.

Key Responsibilities

- Serve as the main point of contact for customers, providing timely and professional communication via phone and email

- Enter and verify customer purchase orders (parts, pricing, delivery dates, terms, etc.)

- Coordinate with Sales, Quoting, Engineering, Scheduling, Manufacturing, Shipping, Accounting and External Customers to ensure accurate and on-time fulfillment

- Prepare job packets and dock tracks for the production floor to support scheduling and workflow

- Monitor and update customers on order status; expedite as needed to meet delivery deadlines

- Maintain quote folders and related documentation

- Manage shipping schedules and proactively communicate any changes or delays

- Answer incoming calls, assist customers, and direct inquiries to the appropriate team members

- Identify and resolve issues efficiently to maintain strong relationships and support company objectives

Skills Needed

- Excellent communication (verbal and written)

- Active listening and critical thinking

- Strong problem-solving and decision-making skills

- Time management and multitasking

- Service-oriented mindset and strong team collaboration

- Ability to adapt and learn new tools and technologies

Qualifications

- High School Diploma required; Associate’s Degree preferred

- Minimum of 2 years in a customer-facing or administrative role in manufacturing or production

- Previous experience with ERP systems (Global Shop preferred)

- Proficient in Microsoft Word and Excel

- Strong attention to detail, organizational skills, and problem-solving abilities

- Knowledge of manufacturing processes, production scheduling, and order management is a plus

Benefits

- Work/Life Balance is valued and maintained

- Generous paid time off

- Great health insurance coverage options

- Dental and Vision insurance options

- Outstanding 401k company match

- Shares of company stock each year

If this sounds like a good fit and an exciting opportunity for you, we highly encourage you to apply and see the difference you can make with our team.

There is an opportunity to earn a sign-on perfect attendance bonus of $250 at 30 days, 60 days, 90 days and 120 days. Total sign-on bonus is $1,000

Job Type: Full-time

Pay: $18-$24 per hour

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of Rapid-Line, Inc.

Job Type: Full-time

Pay: $18.00 - $24.00 per hour

Benefits:

- 401(k)

- 401(k) matching

- Dental insurance

- Health insurance

- Paid time off

- Vision insurance

Work Location: In person