Customer Service Representative

Do you take satisfaction in turning confusion into order and frustration into trust?

Are you the kind of person who brings calm to busy environments and finds fulfillment in helping others feel understood and cared for? Do you thrive when balancing structure, empathy, and clear communication? Are you ready to be the voice of confidence and compassion for a company built on integrity and service excellence?

Take the Next Step

If you’re ready to use your organizational skills, attention to detail, and empathy to make a difference every day—we want to hear from you. Apply now and join a team where professionalism and compassion go hand in hand.

Why Anthony PHCE

At Anthony Plumbing, Heating, Cooling & Electric, we take care of people—that’s what makes us the best. Everyone deserves to feel confident, comfortable, and cared for, and our mission is to improve lives for our customers, our team, and our community.

We invest in our people through training, mentorship, and leadership development because when our team thrives, our customers and company thrive. Guided by integrity, craftsmanship, and teamwork, we’re raising the standard for home service in Kansas City. Anthony PHCE—built by people who care.

What You’ll Do

- Accurately document all customer interactions in ServiceTitan and ensure appropriate follow-up and resolution.

- Process customer payments securely and in compliance with company policies.

- Handle escalated or complex customer calls from our AI Digital Assistant.

- Listen actively and empathetically to address concerns and provide clear, confident solutions.

- Maintain professionalism and composure during high-stress or emotional interactions.

- Support outbound engagement for renewals, customer retention, and proactive communication.

- Collaborate with the AI support team to identify recurring challenges and recommend improvements.

- Participate in regular training sessions to strengthen communication, service, and technology skills.

What You Bring

- High school diploma or equivalent (required); 2+ years of customer service or call center experience preferred.

- Strong organizational, administrative, and data-entry skills; CRM experience (ServiceTitan a plus).

- Dependable, detail-oriented, and comfortable managing systems and processes.

- Exceptional verbal and written communication skills; ability to stay calm and focused under pressure.

- Consistent follow-through on documentation, scheduling, and compliance.

- Adaptability to technology and confidence collaborating with AI tools and digital systems.

Why You’ll Love Working Here

- Weekly pay plus performance-based incentives ($800–$1,000 total per week).

- 4-day work week option for better work-life balance.

- Quarterly bonus opportunities.

- 64 hours of PTO after 90 days.

- Paid vacation and holidays.

- Health, dental, vision, and life insurance.

- Short- and long-term disability coverage.

- Parental leave benefits.

- Personalized, comfortable workspace.

- Flexibility to earn remote work privileges.

Job Type & Schedule

- Full-time

- Schedule: Monday–Friday, 4- or 5-day work week options

- Location: In-office, Lenexa, KS

Ready to Build Your Career with Anthony?

Apply today and take the next step with a company that values professionalism, empathy, and people who care.

Anthony Plumbing, Heating, Cooling & Electric is an Equal Opportunity Employer (EOE).

We celebrate diversity and are committed to providing an inclusive workplace for all employees.

Job Type: Full-time

Pay: $800.00 - $1,000.00 per week

Benefits:

- 401(k)

- 401(k) matching

- Dental insurance

- Health insurance

- Paid time off

- Vision insurance

Education:

- High school or equivalent (Required)

Experience:

- customer service or call center: 2 years (Required)

Work Location: In person