Customer Experience Specialist

As the Customer Experience Specialist, you will take on a dual-position role that combines customer service with admin office responsibilities. In this role, you will be responsible for delivering excellent customer service both over the phone and in person while maintaining a positive attitude and demonstrating a strong work ethic. This will include processing orders, coordinating delivery schedules, providing updates to customer accounts and the Growing Solutions sales team, answering customer inquiries, resolving issues via appropriate channels, maintaining customer information within the CRM system and customer portal, obtaining customer feedback, and assisting territory Technical Sales Managers as needed. This dual position requires a self-motivated individual who is eager to take on additional responsibilities, capable of managing multiple duties effectively, and able to support staff across various tasks with professionalism and efficiency.

We are currently seeking qualified candidates for this position. Please note that, currently, we are only considering applications from local candidates. Relocation assistance is not available for this role. Candidates must reside within a commutable distance to Fresno, CA to be eligible for consideration. Thank you for your understanding, and we look forward to reviewing applications from talented individuals in our local area.

I’m interested! What will I get to do in this position?

What skills and experience do I need to be successful in this role?

What will set me apart?

Compensation at ICL: If you are hired at ICL, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. We also offer a generous benefits package (more information on benefits listed below).

Salary Range: $43,000 - $54,000

We've Got You Covered

ICL is committed to offering you a comprehensive set of benefits to empower you and your family physically, mentally, emotionally, and financially. The benefits we offer to our diverse and inclusive workforce include:

To learn more, visit: https://icl-growingsolutions.com/en-us/

ICL will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1 (including those with OPT or CPT), H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Who is ICL?

ICL Group is a leading global specialty minerals company, which creates impactful solutions for humanity's sustainability challenges in the food, agriculture and industrial markets. ICL leverages its unique bromine, potash and phosphate resources, its global professional workforce, and its sustainability focused R&D and technological innovation capabilities, to drive the company's growth across its end markets. Our agricultural products feed the world’s growing population, our food additives enable greater access to higher quality food, our potash and phosphate products are essential components for the pharma industry and our bromine-based materials and phosphates contribute to a more energy efficient and environmentally friendly planet. ICL benefits from its advantageous size, geographical spread, and operational flexibility. With a culture based upon leadership, innovation, and sustainability, ICL is well positioned to be an Employer of Choice within the communities in which we operate. ICL shares are dual listed on the New York Stock Exchange and the Tel Aviv Stock Exchange (NYSE and TASE: ICL). The company employs more than 12,500 people worldwide, and its 2023 revenues totaled approximately $7.5 billion. To learn more about ICL, visit the company's global website www.icl-group.com.

EEO-USA

Equal Opportunity Employer/Veterans/Disabilities