Customer Experience Specialist

Do you take satisfaction in turning confusion into order and frustration into trust?

Are you the kind of person who brings order to busy environments and finds satisfaction in helping others feel cared for and understood? Do you thrive when _balancing structure, empathy, and clear communication_? If you’re dependable, organized, and thrive on keeping fast-paced environments running smoothly, this role is for you. As a Customer Experience Specialist, you’ll ensure every customer inquiry is handled accurately, efficiently, and with professionalism — supported by the latest AI tools that simplify processes and eliminate repetitive work.

You’ll be the steady, confident point of contact who ensures follow-through, accuracy, and trust with every customer interaction.

What You’ll Do

- Work alongside our AI Digital Assistant to handle inbound and outbound customer communication efficiently.

- AI manages simple tasks and routine inquiries, allowing you to focus on higher-value, decision-based customer needs.

- Handle escalated or complex calls routed from the AI system with calm, confidence, and clear communication.

- Accurately document all customer interactions in ServiceTitan, ensuring follow-up and resolution on every account.

- Process payments securely and in full compliance with company policies.

- Track open items and coordinate with service teams to ensure every job, schedule, or renewal is completed accurately.

- Identify recurring issues and collaborate with our AI support team to recommend workflow or system improvements.

- Participate in team trainings to enhance communication, technology use, and service quality.

What You Bring

- High school diploma or equivalent (required); 2+ years in customer service, scheduling, or call center work (preferred).

- Strong administrative, organizational, and data-entry skills with CRM experience (ServiceTitan a plus).

- Confidence using technology — including AI tools — to increase efficiency and accuracy.

- Dependable and detail-oriented, with consistent follow-through in documentation and scheduling.

- Calm and professional under pressure; able to manage multiple priorities logically and effectively.

- Strong communication skills with a focus on clear, solution-oriented responses.

Why You’ll Love Working Here

- Weekly Pay $20.00 - $26.00 (incentives included)

- 4-day work week option for better work-life balance.

- Quarterly bonus opportunities.

- 64 hours of PTO after 90 days.

- Paid vacation and holidays.

- Health, dental, vision, and life insurance.

- Short- and long-term disability coverage.

- Parental leave.

- Personalized workspace designed for focus and efficiency.

- The ability to earn the flexibility to frequently work from home once performance benchmarks are met.

Job Type: Full-time

- Schedule: Monday–Friday (4- or 5-day work week options)

- Work Location: In-office, Lenexa, KS

Be the steady hand that keeps service excellence on track — supported by the best tools in the industry.

Apply today to join a company built on integrity, craftsmanship, and people who care.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.

Job Type: Full-time

Projected Total Compensation: $20.00 - $26.00 per hour

Benefits:

- 401(k)

- 401(k) matching

- Dental insurance

- Health insurance

- Paid time off

- Parental leave

- Vision insurance

Application Question(s):

- Are you willing to submit to a company sponsored background check and drug screen, according to local laws and regulations?

Experience:

- customer service or call center : 2 years (Preferred)

Work Location: In person