Customer Care Advocate III

Brief Description

Participates in the development and fulfillment of contract requirements. Examines estimates of material, equipment, and production costs, performance requirements, and delivery schedules. Interface with key account managers for special customers. Acts as liaison between company and subcontractors to implement fulfillment of contracts as a Customer Advocate. This position reports to the Manager, Customer Service and is located in Simi Valley, CA.

Key Accountabilities

- Manages customer functions of ensuring contract activities are in compliance with contractual specifications such as quality, quantity, objectives, schedules and manner specified within the contract.

- Communicates changes in customer requirements within established policies and procedures.

- When required, ensure invoices are reviewed and processed in a timely manner so parties are paid in accordance with terms of the contract

- Responds to request for quotation by preparing and submitting quotes

- Understanding of Trade Compliance obligations

- Retrieval and Input of Customer order information from Internet based portal sites.

- Processes returned materials orders (RMA)

- Review and sign off on Eng Change Orders (ECO) and Specification Changes (Spec) from Engineering and/or Quality

- Reviews and Resolves payment disputes

- Proactive communications - internally and externally.

- Meet/Exceed Customer Satisfaction Goals

- Other duties as assigned

Experience, Capabilities And Success Factors

- Bachelor’s degree preferred.

- 5 years minimum experience in a customer service role

- Previous experience in a Customer Service/Contracts environment preferred.

- Proficiency with Microsoft Office Suite – emphasis on Word, Excel and PowerPoint

- Effective communicator with strong written and verbal communication skills.

- Proficient with MS Navision ERP System or comparable systems- JDE Oracle or SAP.

- Ability to multi-task in a fast-paced work environment.

- Must be a US Person per ITAR Regulations (i.e. US Citizen or Permanent Resident Card Holder)

“This position is subject to policies and procedures set forth by the State Department and applicants who do not meet such requirements will not be eligible for the position”.

Expected Pay: $25 - $36 per hour.

Please note that compensation is based on a variety of factors when extending offer, including but not limited to, the role, responsibilities, candidate experience, education, qualifications, and business considerations.

Benefits

- Medical, Dental, Vision and Prescription Drug Coverage

- Spending accounts (HSA, Health Care FSA and Dependent Care FSA)

- Paid Time Off and Holidays

- 401k Retirement Plan with Matching Employer Contributions

- Life and Accidental Death & Dismemberment (AD&D) Insurance

- Paid Leaves

- Tuition Assistance

About Regal Rexnord

Regal Rexnord is a publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company’s electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company’s automation offering, comprised of controls, actuators, drives, and precision motors, controls motion in applications ranging from factory automation to precision control in surgical tools.

The Company’s end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.

Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control. Regal Rexnord has offices and manufacturing, sales and service facilities worldwide. For more information, including a copy of our Sustainability Report, visit RegalRexnord.com.

Equal Employment Opportunity Statement

Regal Rexnord is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity, pregnancy, age, ancestry, national origin, genetic information, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law. Regal Rexnord is committed to a diverse and inclusive workforce. We are committed to building a team that represents diverse and inclusive backgrounds, perspectives, and skills. If you’d like to view a copy of the company’s affirmative action plan for protected veterans/individuals with disabilities or policy statement, please email Recruiting@RegalRexnord.com. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail Recruiting@RegalRexnord.com.

Equal Employment Opportunity Posters

Notification to Agencies

: Please note that Regal Rexnord Corporation and its affiliates and subsidiaries ("Regal Rexnord") do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement or similar contract and approval from HR to submit resumes for a specific requisition, Regal Rexnord will not consider or approve payment to any third-parties for hires made.