Billing Specialist/Customer Service Representative

Description:

Duncan Oil company is a family-owned business located in southwest Ohio. Duncan strives to create an atmosphere that fosters team chemistry as well as personal growth. There is nothing we love more than being able to reward our hardest-working employees with promotions whenever we can. We offer a competitive compensation package to employees to include competitive pay, medical insurance with prescription drug coverage, dental, and vision coverage, 401(k), disability benefits, life insurance, paid holiday, and PTO time to full-time employees.

The Customer Service Representative’s primary responsibility is to provide exceptional customer service to include billing/invoicing, collections and incoming customer service calls in a fast-paced environment.

Essential Responsibilities:

- Generate billing invoices to customers' from prior day deliveries

- Ensure customer payments are received timely and accounted for

- Credit collections-Proactively call on past due accounts

- Manage Incoming customer phone calls specifically fulfilling their needs

- Promote company products and services

- Generate propane and diesel fuel deliveries

- Use predetermined pricing schedules for various customers

- Learn and understand various products we sell and invoicing structure

- High volume filing

Daily Responsibilities:

- Coordinate commercial and residential new tank set service and delivery

- Create new customer information detailing delivery and contact information

- Complete tank loan information sheet including proactively acquiring customer signatures

- Prepare product delivery bill of lading for scheduled delivery

- Record all new customer information

- Successful new tank sets will be appropriately applied to the customer equipment loan in the computer

Requirements:

- Minimum two years’ experience in a high volume Customer Service call center role dealing directly with customers and internal departments

- Minimum one year in customer billing/invoicing

- Minimum 6 months experience with credit collection

- Must be detail oriented, with ability to multi-task, prioritize and respond to high volume incoming orders and inquiries promptly and with accuracy

- Strong verbal and written communication skills to effectively interact with customers and co-workers

- Professional, team-oriented, pleasant attitude with strong desire to provide quality service and achieve customer satisfaction

We are an equal opportunity employer and employment is contingent upon the completion of a successful background check.