Customer Service Representative

Summit Heating and Cooling is a family-owned business that takes pride in our exceptional expertise and customer service. With combined experience of over 200 years, we have grown from a group of 4 friends to be named the 5th fastest growing company in Kansas City in the 2021 Ingram’s magazine. Our focus is on taking the best possible care of our internal and our external customers. We are proud to have over 1496 google reviews with a 4.8 star rating.

The candidate we are looking for must be an excellent communicator, have a positive attitude, be self-motivated and extremely reliable.

Benefits: On-the-job training, medical, dental, vision, 401K, paid holidays, paid every two weeks, and team-building events on first Fridays.

Job Duties:

· Promote customer satisfaction

· Convert incoming customer calls into booked service appointments

· Manage and organize customer calls, create work orders and assign to technicians

· Learn the call script to sound professional and authentic

· Make outbound calls to clients as necessary for service, maintenance, or other.

· Respond to website and other online leads in a timely manner

· Ability to stay on task and remain calm while dealing with high pressure situations

· Enter customer information accurately within dispatch software.

· Document customer interactions within dispatch software.

· Work cohesively with all departments to help support and promote business solutions

· Provide an attentive, positive experience to loyal clients and prospective customers.

· Maintain and strengthen relationships with repeat customers.

· Backup support for dispatcher.

· Take payments.

· Attend all required staff meetings.

· Punctual with high organizational skills with exceptional follow through abilities.

Qualifications and Education Requirements:

· High school diploma or GED

· 2 to 5 years of experience in a customer service environment.

· HVAC knowledge not required but is helpful

· Advanced customer service skills

· Ability to operate multi-phone lines and high volume of work with accuracy

· Organized

· Geographical knowledge of service area or map reading skills

· Proficient in Microsoft Word and Excel

· Proficient in Computer Use and Dispatcher Software

· Valid driver’s license

· Pass background check and drug test

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Benefits:

- 401(k)

- Dental insurance

- Health insurance

- Paid time off

- Vision insurance

Work Location: In person