Billing Representative

Job Posting End Date

08-09-2025

Please note the job posting will close on the day before the posting end date.

Job Summary

The selected candidate will be responsible for maintaining proper inventory and billing for streetlight, non-roadway lighting, and other unmetered accounts, as well as professional communication with both internal and external customers regarding billing concerns. The candidate will assist in compiling special reports and cross departmental collaboration with other departments, as well as ensuring proper record-keeping of official requests from external customers. Additionally, the individual will complete daily billing workflows and reports, work closely with field technicians on asset controller issues, and perform repetitive tasks with accuracy. The ability to review both metered and unmetered accounts is essential for addressing questions from technicians and external customers effectively.

Job Description

What you'll do:

Communication and interpersonal skills:

- Listens to and understands written and verbal instruction.

- Communicates effectively with coworkers and other employees and/or customers outside work area.

- Answers phone calls clearly and with a friendly, helpful tone.

- Records messages accurately with appropriate information.

- Works effectively and productively with others, and actively helps others with assignments as necessary to maintain department productivity.

Customer focus:

- Answers customers' questions but knows when appropriate to refer questions or issues to others.

- Actively learns the function of the department and each employee's responsibility to assist customers more effectively.

- Exhibits concern and sensitivity to others.

Problem solving and initiative:

- Applies basic education and training in job responsibilities and assignments.

- Basic analytical skills

- Asks questions when unsure of how to handle an assignment.

- Demonstrates ability and initiative to handle assignments beyond the basic, routine level.

What We're Looking for:

- Education requirement: High school or GED.

- Work Experience: At least six months' experience in utilizing administrative office procedures, practices, and equipment.

- Note: Billing experience working for a utility within the Texas market is strongly preferred

Other Requirements:

- Physical demand level is Sedentary

- This position will report to Home Office in Corpus Christi.

- Must possess the ability to organize data and processes and communicate effectively, both orally and in writing.

- Must be proficient in MS Excel and 10-key calculator.

- Must be able to travel up to 15% to attend meetings, training, and other company requirements.

- Must be available to work overtime during excessive workload times and/or during storm restorations.

What you'll get:

- $44,708 - $55,885

In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.

Where Putting the Customer First Powers Everything We Do

At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

Compensation Data

Compensation Grade:

SP20-003

Compensation Range:

$21.49-26.87 USD

The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

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It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.