Customer Service Representative

```Overview```

We are seeking a friendly and professional Full-Time Customer Service Representative to join our team at Midwest Natural Gas Corporation. As the first point of contact for our customers, you will play a crucial role in providing exceptional customer service and ensuring a positive experience. If you have excellent communication skills, a passion for hospitality, and enjoy learning new things, we would love to hear from you.

```Duties```

- Answer phone calls and respond to customer inquiries

- Handle customer complaints or concerns with patience and professionalism

- Process payments and maintain accurate records

- Collaborate with other individuals in the office or out in the field while using excellent communication skills

- Maintain cleanliness and organization at the front desk area

- Accurately code and issue work orders to field personnel

```Qualifications```

- Previous experience in a front desk role is preferred

- Excellent phone etiquette and customer service skills

- Strong communication skills, both verbal and written

- Ability to multitask and prioritize tasks effectively

- Proficiency in using phone systems and computer software

- Knowledge of natural gas industry/hvac industry would be helpful

Note: This job description is intended to provide a general overview of the position. Duties, responsibilities, and qualifications may be adjusted based on the needs of our company.

Job Type: Part-time

Pay: $18.00 per hour

Work Location: In person