Customer Service / Account support Representative

Hydro Extrusions is a world-leading aluminium extrusion business counting around 100 production sites in 40 countries and employing 20,000 people. Through our unique combination of local expertise, global network, and unmatched R&D capabilities, we can offer everything from standards profiles to advanced development and manufacturing for most industries. Since 1905, Hydro has turned natural resources into valuable products for people and businesses with focus on a safe and good workplace for our 30,000 employees in more than 140 locations.

Job Location: St Augustine, FL Hydro employees can enjoy several benefits including:

- Medical, Rx, Dental, Disability, Life Insurance, Flexible Spending Accounts

- Retirement Savings Plans with Company Match/Contributions

- Education Assistance

- Bonus Plan Eligibility

- Parental Leave

Job Summary:

A detail-oriented and customer-focused professional responsible for managing client relationships and ensuring a smooth order-to-delivery process within a manufacturing environment. Acts as a liaison between customers, production, sales, and logistics teams to address inquiries, resolve issues, and ensure timely and accurate fulfillment of orders. Maintains a high level of product knowledge to provide accurate information, supports continuous improvement initiatives, and upholds service quality standards in a fast-paced, deadline-driven setting. This position reports to Customer Service Manager

. Required Education/Experience:

- Associate’s degree (AA/AS) or higher in a relevant field or equivalent combination of education and experience (typically 2–4 years in a similar role) may be considered.

- Demonstrated proficiency in organizing tasks, tracking deliverables, and maintaining accurate records. Examples include managing multi-step workflows or inventory systems with 99% accuracy.

- Proven ability to thrive in dynamic, high-pressure environments. Experience navigating multiple priorities or deadlines simultaneously without loss of efficiency or quality.

- History of effective teamwork across diverse organizational levels. Includes participation in cross-functional projects, facilitation of team meetings, or mentorship of junior staff.

Preferred Skills/Qualifications:

- Manufacturing experience preferred.

- Knowledge and understanding of health and safety principles & OSHA standards.

- Ability to complete math skills at or above a high school degree equivalent.

- English (verbal and written) abilities at or above high school degree equivalent.

- Requires strong to intermediate computer knowledge.

- Adaptable to change.

- Work with limited supervision.

- Results oriented.

- Willingness to learn.

Job Responsibilities:

- Applies principles of commercial sales/marketing.

- Assists Outside Sales in developing territory customer base.

- Applies the principles of sales prospecting.

- Fields incoming calls from existing and prospective customers and utilizes sales skills to identify new opportunities.

- Applies principles of profitability and price optimization.

- Uses market knowledge and sales skills to make pricing recommendations to management.

- Applies the principles of customer relationship building.

- Stays in contact with key customers to increase Hydro’s market share.

- Participates in customer visits.

- Applies the principles of customer account administration

- Processes customer orders, credits, complaints, returns, and inquiries.

- Applies the principles of internal relationship building.

- Collaborates with department managers/representatives to plan and expedite customer requirements.

- Applies the principles of proactive problem identification/resolution.

- Stays abreast of account transactions and proactively resolves internal and customer issues.

- Technical/Capability Knowledge specific to Hydro Aluminum.

- Assists in root cause and problem solving of customer quality concerns.

- Technical knowledge specific to mathematical calculations.

- Uses mathematical skills to calculate order quantities, quotations, and tolerances.

- Functional systems usage includes SAP, Microsoft Office (Word, Excel, Power Point), Credit Portal.

Hydro in North America is an Equal Opportunity Employer where all phases of employment are based strictly upon the qualifications of the individual as related to the work requirements of the position. This policy is applied without regard to race, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, veteran status, marital status or any other category protected by law. We strive to provide equal opportunities for all to contribute and succeed with us.

If you need an accommodation in order to complete the application, please let us know by completing the form below or by calling +1 (412) 643-3602.or click

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