Billing Specialist

Assisting the Billing Department to accurately and timely process all bi-monthly water utility bills on a rotating eight-week cycle for approximately 34,000 customers.

Responsibilities

- Assist the Billing Dept. to accurately and timely process all bi-monthly water utility billing statements.

- Investigate and resolve billing discrepancies and collaborate with customer service regarding customer issues in a timely and professional manner.

- Data entry of meter reads into the Tyler ERP Pro billing system.

- Process service orders for leak adjustments and disconnect requests.

- Process meter change outs and ensure meter information is accurate.

- Check the data input in the billing system to ensure accuracy of final bill.

- Work cohesively on a regular basis with the Meter Technicians, and Customer Service Staff.

- Assist the Accounting and Billing department with other related duties, projects, and correspondences as needed.

Requirements

- 3-5 years of Billing experience (preferred)

- Prior utility billing experience is plus

- Proficient in MS Office to include Excel; Working knowledge of relevant software, Tyler ERP Pro 10

- Strong attention to detail and excellent organizational skills

- Ability to communicate clearly and professionally with customers and colleagues

- Data entry skills with the ability to type at least 40 wpm

- Associate’s degree in business related field preferred

Water Utility Management (WUM) is Georgia’s largest privately owned operator of community water and wastewater systems, proudly serving over 30,000 households across 17 counties since 1970. Headquartered in Savannah, our mission is to provide customers with safe, reliable water and wastewater services while delivering an outstanding customer experience every day

WUM offers a competitive compensation package and a supportive work environment grounded in our core values. Full-time employees are eligible for comprehensive health, dental, and vision insurance after 90 days of employment. Additional benefits include paid time off, a 401(k) retirement plan with up to 3% company matching, and the option to participate in a Flexible Spending Account. We are committed to the professional development of our team and fostering a workplace where employees can thrive.