Customer Service Representative

Are you ready to be part of a growing and exciting industry that makes a real impact? We’re looking for a Customer Service Representative to join our dynamic team in the metal recycling industry. In this role, you’ll be the first point of contact for our customers—your positive attitude, strong communication skills, and dedication to service excellence will be key to our continued success. The ideal candidate will thrive in a fast-paced environment and be passionate about delivering great customer experiences.

Why You’ll Love This Role:

As a Customer Service Representative, you won’t just be filling a position; you’ll play a key role in ensuring our customer service is exceptional while supporting the efficiency of daily operations. You will enjoy working out of our state-of-the-art scale facility and frequently interacting with customers.

This is a Permanent, Full-Time position, Monday to Friday, 8:00 a.m. to 4:30 p.m.

Key Responsibilities:

- Facilitate the customer experience from start to finish

- Handle retail customer payments/transactions in person

- Create scale tickets and enter weights and prices into our internal operating system

- Handle all customer service-related requests via phone, email, and in-person

- Perform housekeeping to ensure work area cleanliness

- Perform a variety of opening and closing duties daily, including cash in/out

Qualifications:

- Previous experience in customer service

- Excellent verbal and written communication skills

- Interpersonal and problem-solving skills

- A high level of accountability and integrity

- Knowledge of proper cash handling procedures

- Proficiency with computers

- Attention to detail and excellent organizational skills

What We Offer:

- Competitive salary, comprehensive benefits package and a matching retirement savings plan

- Career development, continuous learning, and growth opportunities

- A safety-first workplace

- Company events and social club functions

At Inland Steel Products, we take pride in fostering long-term team member relationships and offering opportunities for career growth and continuous learning.

Ready to Make Your Mark?

If you’re excited about the opportunity to work and contribute to our mission of revolutionizing the metal recycling industry, we want to hear from you! Apply today and take the first step toward an exciting new career with Inland Steel Products.