Customer Account Specialist

Location:

Sappington Mill. Three Forks, MT

JOB SUMMARY/PURPOSE

The

Customer Account Specialist II is responsible for managing key customer accounts, ensuring accurate and timely order processing, and coordinating internally across departments to meet customer needs. This role serves as the main point of contact for assigned accounts and plays a critical role in aligning customer expectations with Magris Talc's operational capabilities.

JOB SCOPE/DIMENSIONS

This position functions as a direct liaison between external customers and internal teams—including Sales, Finance, Logistics, Production, and R&D. The Customer Account Specialist II is responsible for managing the full lifecycle of customer orders and communications to ensure delivery, satisfaction, and long-term account success.

KEY TASKS AND RESPONSIBILITIES

Order Management

·        Enter and manage customer orders in alignment with customer requirements for products, delivery timelines, and packaging.

·        Process changes or cancellations as needed, coordinating with production, logistics, and warehouse teams.

Account Coordination

·        Serve as the day-to-day contact for assigned accounts, building strong working relationships with customers and internal teams.

·        Ensure that account-specific requirements are documented and followed consistently.

Documentation & Compliance

·        Provide necessary documentation to both internal and external stakeholders to ensure compliant and timely fulfillment.

Production Planning Support

·        Work with production teams to integrate customer orders into plant production plans.

·        Understand production capabilities and constraints to set realistic delivery commitments.

Order Tracking & Reporting

·        Monitor open orders and provide updates to customers and internal stakeholders.

·        Develop and maintain reports to support the tracking of daily orders, backlogs, and delivery timelines.

Pricing & Credit Coordination

·        Coordinate with Finance and Sales to support new customer setup, pricing requests and quotations along with address credit holds and ensure timely resolution of billing issues.

ADDITIONAL RESPONSIBILITIES

Expedited Orders

·        Manage customer rush requests by coordinating internally to meet required delivery timelines when possible.

Delays & Disruptions

·        Communicate proactively with customers regarding any shipment or production delays.

·        Provide alternate options when available (e.g., from warehouses, distributors, or other production facilities).

Logistics & Claims Support

·        Collaborate with the Corporate Logistics group to resolve transportation-related issues.

·        Assist in investigating freight damage claims and recommendations for corrective actions.

Quality & Service Issues

·        Receive customer complaints and initiate appropriate internal follow-up, including quality response and resupply coordination.

·        Participate in corrective action related to customer service or logistics challenges.

JOB SPECIFICATIONS

Education and Experience requirements:

·        2+ years of experience in customer account management, supply chain, or customer service in a manufacturing environment.

·        Working knowledge of production process, inventory management, and transportation (truck/rail).

·        Associate or Bachelor’s degree preferred.

SKILLS AND COMPETENCIES

·        Strong interpersonal and communication skills, with a focus on proactive customer engagement.

·        Proficient in Microsoft Office, particularly Excel, Outlook, and Word.

·        ERP experience preferred (e.g., JD Edwards, SAP, or similar).

·        Strong organizational skills with attention to detail and follow-through.

·        Ability to work effectively across departments and manage competing priorities.

WORKING CONDITIONS

·        Must be comfortable working in a fast-paced, cross-functional environment.