Account Manager (Bilingual English & Spanish)

Account Manager (Bilingual English & Spanish) - (261704000)

Description

Job Title: Account Manager (Bilingual in English & Spanish)

Location:US, Houston, TX or Canada, Mississauga, ON (Hybrid)

Who We Are:

Just Energy is a leading retail energy provider serving markets across the United States and Canada. We specialize in supplying electricity and natural gas services and renewable energy options to millions of residential and commercial customers. Just Energy is the parent company of Amigo Energy, HomeWater, Hudson Energy, and Tara Energy.

Job Summary:

The Account Manager serves as the primary business contact for the client and is responsible for client& sales partner satisfaction. The Account Manager is expected to consistently provide excellent customer service to accounts, as well as represent client needs and goals within the organization to ensure quality. In addition, the Account Manager will build relationships with clients and brokers to encourage new and repeat business opportunities.

Responsibilities:

- Responsible for all client/broker communications, conflict resolution, and compliance on client deliverables and revenue.

- Review all major deliverables to ensure quality standards and client expectations are met.

- Ensure that client issues are dealt with in an efficient manner, informing the Manager of any problems that may arise.

- Handle PUC complaints & escalations.

- Managing customer expectations.

- Responsible for retention of customers.

- Communicate the client's goals and represent the client's interests to the team.

- Provide regular two-way communication between the client and team, to provide strong team representation and set proper client expectations.

- Understanding of company capabilities and service and effectively communicating all offerings to the client.

- Assist team through difficult issues, by finding solution driven results.

- Ensure that clients are kept happy and always satisfied by always providing prompt response and solutions to their challenges

- Serve as the primary relationship owner for assigned large partners with responsibility for retention and account manager support

- Reports to the TL of Account Management, providing regular input on all account activity, including complaints and escalations.

Requirements:

- Proven Account Management skills required in order to create, maintain, and enhance customer relationships.

- Canadian Energy Market Knowledge will be an asset.

- Minimum 2 years of Account Management experience

- Extremely detail oriented

- Technical competence

- Motivated, goal oriented, persistent and a skilled negotiator

- High level of initiative and work well in a team environment

- Excellent written and oral communication skills

- Handles stressful situations and deadline pressures well

- Plans and carries out responsibilities with minimal direction

- Consultative skills required to work with customers and brokers

Education:

HS Diploma/GED or Equivalent

We Offer:

Our business is powered by our most important resource: our people. Employee health and wellbeing is paramount. We offer comprehensive and competitive benefits packages as well as a variety of added perks designed to enhance your employee experience:

- Competitive compensation

- Performance based bonuses

- Career Development Training

- Health and wellbeing resources

- Hybrid Working Model

- Discounts on Energy Plans and more…

Just Energy and its subsidiaries are an equal opportunity employer in accordance with all applicable federal and state regulations and guidelines. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment), national origin, disability, age, sexual orientation, gender identity, military status, and veteran status or other legally protected class under applicable law is prohibited.

Compensation range: base salary range $43,700 - $55,800, 12-month average commission is $10.5K. *This range reflects total earnings opportunity, inclusive of base pay and commissions.

Disclosures:

Just Energy is committed to fostering an inclusive and accessible work environment. We value diversity and do not discriminate on the bases of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, or any other grounds protected by the Ontario Human Rights Code.

This posting is for an existing vacancy. Just Energy does not use Artificial Intelligence to screen, assess, or select applicants for this position.

#LI-AP1

Primary Location: CA-ON-Mississauga

Job: Commercial

Organization: US

Schedule: Regular

Shift: Standard

Employee Status: Entry Level

Job Type: Full-time

Job Level: Day Job

Travel: No