Account Delivery Specialist, Polypropylene Account Delivery

At Inter Pipeline, we are building a team of innovators and problem solvers with diverse backgrounds and skill sets. We cultivate opportunities to get to know each other better and collaborate more effectively. In every part of our organization, you will find people with a sense of purpose and a shared ethos - motivated, engaged, exploring new ideas and pushing for continuous improvements in everything we do. We believe teamwork is core to our success, and in that spirit you will work closely with leaders and team members. This is a great opportunity to amplify your purpose and contribute to meaningful, challenging work at the forefront of the energy sector.

Bring your passion, your ideas, and let's do this.

Located at the downtown Inter Pipeline Calgary office, The Account Delivery Specialist (ADS) will report to the Supervisor, Account Delivery. This integral role will take charge of managing and supporting customer orders, from initial entry to the final delivery of products. Acting as a central liaison, this individual will collaborate with various internal teams including sales, technical services, scheduling, transportation and logistics, and accounting. Knowledge of transportation methods such as rail, marine, and trucking, along with adeptness in scheduling and logistics, is an asset. Essential to this role is familiarity with sales protocols, contract management, and a basic understanding of invoicing practices.

- Manage the receipt and entry of customer orders ensuring accuracy and completeness, while adhering to contractual obligations and service level agreements for each customer’s unique requirements

- Respond to inquiries from customers regarding their orders and coordinate with internal stakeholders as required.

- Coordinate with internal teams such as Sales, Technical Services, Scheduling, Transportation & Logistics, and Accounting to ensure a seamless Account Delivery experience for our customers.

- Identify and resolve issues proactively and professionally.

- Act as a point of contact with our customers for issues and concerns, and escalate as appropriate.

- Maintain accurate, up-to-date records of client interactions, delivery schedules, issues, and resolutions.

- Prepare regular reports on account status, delivery performance, and client satisfaction for internal review and decision-making.

- Ensure all documentation is thorough and compliant with company policies and industry standards

Education, Skills And Experience

- Working knowledge of complex sales contracting terms (contracts, payment terms, Inco terms).

- Excellent problem-solving and decision-making abilities: resolve issues proactively, by applying critical thinking and analytical skills to find effective solutions.

- Possess the integrity, reliability, and maturity to cultivate strong partnerships with our customers to deeply understand their individual needs.

- Ability to work independently and collaborate effectively with cross-functional teams.

- Demonstrate strong organizational and time management skills to prioritize workload, meet deadlines, and manage multiple customer accounts simultaneously.

Hours

Full time, Monday- Friday

Inter Pipeline recognizes the importance of properly rewarding our employees by offering attractive employee benefits. Please visit our “working with us” page to learn about the compensation and benefits offerings Working Here | Inter Pipeline

Employment of a final candidate will be conditional upon completion of pre-employment criminal background check assessment with satisfactory results.

While diversity is a fact, inclusion is the act of recognizing the value of our differences and leveraging them for the betterment of our organization. At Inter Pipeline, we are dedicated to building an inclusive and equitable workplace that values, represents, and supports the communities in which we work. We are committed to maintaining a respectful workplace and we are building a culture that supports the diverse needs of our employees. We welcome applications from all individuals including those who are Indigenous, racialized, of varied abilities and ethnicities, members of gender and sexually diverse communities, as well as with any other dimension of diversity.