Accounts Specialist

Are you the kind of person who naturally identifies problems and wants to improve how things work?

Industrial Rivet & Fastener Co. is looking for a high-performing Account Specialist to own and optimize the flow between customer demand and our supply chain execution. This is not a transactional role. You will be responsible for driving accuracy, speed, and reliability across the order lifecycle while acting as a trusted partner to both customers and internal teams.

If you thrive in environments where precision, accountability, and problem-solving matter, this role is for you.

What You’ll Own

- End-to-end ownership of customer orders—from intake through fulfillment—ensuring accuracy, prioritization, and on-time delivery

- Proactive management of inventory allocation, identifying risks before they impact customers

- Clear, decisive communication with customers, vendors, and internal stakeholders

- Rapid resolution of order discrepancies, shortages, and claims with a focus on root cause—not just quick fixes

- Continuous improvement of workflows, reporting, and data visibility across the order management process

- Collaboration with Supply Chain, Operations, and Quality to improve service levels and execution consistency

What Sets You Apart

- High Accountability: You take ownership and don’t let details slip—especially when things get busy

- Strong Analytical Ability: You’re comfortable working with data, identifying trends, and making informed decisions

- Advanced Excel Skills: You can confidently work with large datasets (PivotTables, XLOOKUPs, data cleanup, etc.)

- Systems Fluency: Experience with CRM/ERP systems and a habit of keeping data clean and actionable

- Operational Thinking: You understand how inventory, lead times, and fulfillment impact the business

- Clear Communicator: You can distill complex issues into straightforward updates and solutions

- Customer-Centric Mindset: You balance urgency with professionalism and build trust through reliability

Qualifications

- Bachelor’s degree in Business, Logistics, Supply Chain Management, or related field

- 2+ years of experience managing customer accounts, supply chain analytics, or in a manufacturing or distribution environment

- Demonstrated ability to manage multiple priorities in a fast-paced setting

Why This Role Stands Out

- Real Ownership: You are directly responsible for execution—not just support

- High Visibility: Your work impacts customer satisfaction, operations performance, and revenue

- Growth Path: Strong performers can grow into leadership roles

- Team Environment: Collaborative, accountable, and performance-driven culture

Compensation & Benefits

- Competitive salary based on experience

- Medical, Dental, and Vision coverage

- Health Reimbursement Arrangement (HRA)

- Life and Long-Term Disability insurance

- 401(k) with strong company match

- Paid Time Off that increases with tenure

Who Will Thrive Here

This role is ideal for someone who wants to take on real responsibility, solving meaningful problems, and building a strong foundation in Account Management.