Account Specialist

Position Summary

The Account Specialist II will provide complex invoice management duties with primary responsibility of invoice processing, invoice coding, reporting, and supplier/customer relationships. The Account Specialist II - SCG will provide services in an efficient and timely manner and must be able to independently resolve complex issues by focusing on customer satisfaction as a top priority. The Account Specialist II will work in a team environment on problems of a diverse scope and manage their own time to successfully complete assigned tasks by required dates.

Agile Sourcing Partners is an industry-leading integrated solutions provider in both the gas and electric utility and construction markets. We deliver innovative, flexible, and value-driven solutions through a highly skilled, motivated, inclusive, and results-focused team.

Agile offers a great benefit package for our team members including competitive pay, excellent medical, dental, vision and life insurance as well as immediate 401(k) participation & matching and Paid Time Off. If you are passionate about making a difference, consider joining our talented, diverse team!

Customer Service

- Supports Program Manager and ensures contractual Service Level Agreements (“SLA”)

- Builds trust with customers and suppliers through analysis and development of process improvements.

- Maintains and improves customer satisfaction with respect to invoice management activities. Ensures performance to contract.

- Interacts, follows up and communicates effectively with customers, suppliers, and other team members.

- Supports Program Manager communication with customers about upcoming, current, and closing project needs.

- Represents the internal voice of the customer regarding product, process, quality, and drives customer desired improvements.

- Understands customer needs, issues and requirements and can communicate these clearly to internal stakeholders and suppliers.

Decision Making

- Independently resolves invoicing issues with the key stakeholders.

- Works with appropriate internal groups to facilitate containment and corrective actions.

- Looks for ways to increase efficiency between Agile, the customer and suppliers. Identifies and implements solutions with minimal direction.

- Demonstrates the ability to resolve or escalate software system issues by contacting the appropriate resources within Agile, customer, or 3rd party software. Escalates issues internally to appropriate management.

- Demonstrates the ability to review data, draw conclusions and identify appropriate actions.

Invoice Processing

- Ensures timely receipt and processing of supplier invoices using an ERP platform.

- Verifies rates and other charges against supplier contracts.

- Communicates and coordinates changes between customer, supplier and Agile.

- Performs regular review of vendor statements.

- Demonstrates the ability to research and resolve complex order and invoice issues.

- Communicate effectively with vendors, research issues and drives resolution.

- Receives and codes suppliers’ invoices accurately and timely.

Reporting and Analysis

- Utilizes available data resources to create reports for tracking SLAs, vendor performance or to conduct analysis.

- Actively works with customers to review and resolve issues in a timely manner.

Minimum Qualifications (Knowledge, Skills, and Abilities)

- Speaks clearly; listens and gets clarification when necessary; responds informatively to questions; actively participates in meetings.

- Excellent planning and prioritization skills with the ability to adapt to customers’ needs as they arise.

- Ability to multitask, problem solve and collaborate with team members.

- Exceptional attention to detail with ability to manage very high volume of electronic and manual transactions.

- Excellent follow-up skills.

Education and Experience

Required education and experience.

- High school diploma or equivalent

- Minimum of 5 years of Accounts Payable and Billing experience

- Experience using Microsoft Word and Excel. Must be able to independently create spreadsheets and perform quantitative analysis.

Preferred education and experience

- Experience with construction management and/or the gas utilities industry helpful

- SAP experience a plus