Technical Services Representative

Job Brief

Provide leadership and training to blasters within the region to accomplish Region Training Plan. You will also provide technical support to customers and work hands on with account manager to ensure all technical needs are met.

Who We Are

Dyno Nobel is a global leader in commercial explosives, manufacturing and blasting technology, delivering innovative solutions to the mining, quarry, construction, and seismic industries. With a legacy of safety, performance, and technical excellence, Dyno Nobel is known for pushing the boundaries of what's possible in commercial explosives—helping customers optimize operations, improve productivity, and reduce environmental impact. Backed by a team of dedicated professionals and a commitment to continuous improvement, Dyno Nobel sets the standard for reliable and responsible blasting manufacturing and services worldwide.

What You'll Do:

As a Technical Services Representative, you will provide leadership and training to blasters within the region to accomplish Region Training Plan. You will also provide technical support to customers and work hands on with account manager to ensure all technical needs are met. Other duties include:

- Conduct and assess blaster and equipment operator competency to ensure the best practice in designing the blast with the correct, safe, and the most effective use of explosives.

- Support the implementation and use of Take 5 and other proactive safety tools to promote personal responsibility for safety.

- Active member of the Region HSEQ Forums and Incident Review Board meetings. Report and investigate blast related incidents through the region and Loss Control. Blast investigations include flyrock, unsatisfactory service or products, as determined by region management.

- Investigate all product complaints and poor performing blasts and report these to the proper plants, regional management and the Senior Technical Resource Manager.

- Ensure quality of service by minimizing losses related to operations.

- In conjunction with marketing goals, implement continuous improvement opportunities by directing and planning workflow, following management policies and procedures to meet customer expectations, business objectives and budget goals to promote the site’s long-term viability, productivity, and profitability.

- Prepare and submit proper paperwork to document expenses, sales calls, and sales in order to maintain proper records for cost control.

- Perform the Risk Assessments on all business (new and old) within the service region.

- Respond professionally and timely to address problems and business requests.

- Understand and enhance service requirements to continually improve customer profitability.

- Perform advanced work of a similar nature to that of subordinates in order to ensure the completion of assigned work in order to achieve budget and production goals.

- Comply with applicable regulatory health and safety policies in order to ensure personal safety and the safety of all employees, company assets, environment and regulatory compliance.

What We’re Looking For:

- Bachelors degree in area of responsibility or equivalent education is preferred, training, and experience (degree preferably in Mining, Geo-technical, Mineral, and/or Geological Engineering, Civil Engineering). Work experience may offset some of or all the education requirements.

- 2+ years experience in explosives and blasting experience.

- Acquire and maintain all appropriate licenses and certifications required by federal, state and county entities (blaster licenses and drone licenses

- Current MSHA certification for Part 46 and 48.

- Ability to use, or learn to use as needed: Laser Profiler, Drill Stakes, Scaled Aerial Maps, Laser Range Finder, GPS, Drone, 3D Photogrammetry.

- Ability to competently complete a blasting report, inventory records and other appropriate documentation

- General knowledge and understanding explosives technology, basic geology and seismology.

- Must be at least 21 years of age.

- Must be willing to undergo and pass an ATF background check as required to be a possessor of explosives.

What We Offer:

- 3 weeks vacation time + 12 paid holidays + PTO days - Full health benefits including employer HSA contributions + dental plan with an orthodontic option, wellness coaching available

- Up to a 4% 401k match PLUS additional company contribution from 1% to 5% based on years of service

- Generous tuition reimbursement program

- Generous paid parental leave

- Friendly and supportive coworkers

Zero Harm for Everyone Everywhere

Value People – Respect, Recognize & Reward

Think Customer. Everyone. Every day

Treat the Business as our Own

Care for the Community & our Environment

Challenge & Improve the Status Quo

Deliver on our Promises

Dyno Nobel is an equal employment opportunity employer and will give all qualified applicants consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, disability status, protected veteran status, genetic information or any other characteristic protected by law.

Dyno Nobel does not accept unsolicited agency resumes without prior contract agreements for specified role. Agencies should not forward resumes to our jobs alias, Dyno Nobel employees or any other organization location. Dyno Nobel is not responsible for any agency fees related to unsolicited resumes.