Technical Services Representative

Job description:

Are you a problem-solver with a passion for engineering and customer service? Venture Steel is seeking a Technical Services Representative to manage a dynamic portfolio of customers and vendors. Reporting to the Technical Services Manager, you will serve as a crucial liaison between departments, investigate claims, influence quality outcomes, and help us drive continuous improvement across our steel operations.

This is a unique opportunity to apply your technical skills and analytical mindset in a collaborative manufacturing environment. If you're ready to make a meaningful impact, we want to hear from you.

What You Will Do:

- Customer & Vendor Claims Resolution: Investigate and resolve quality complaints using industry-standard practices while minimizing financial loss and maximizing customer satisfaction.

- Root Cause Analysis: Identify process gaps, recommend corrective actions, and contribute to continuous improvement efforts using tools like 5-Whys, 8D, and Six Sigma.

- Internal Collaboration: Work closely with quality, operations, finance, and sales to ensure effective communication, issue containment, and stakeholder alignment.

- Standards & Compliance: Support ISO 9001 quality standards and environmental procedures; perform inspections and product disposition.

- Technical Expertise: Act as a subject matter expert on steel and aluminum products and processes; support product development and customer inquiries.

- Health & Safety: Comply with all safety regulations and actively contribute to a safe and healthy work environment.

What You Bring

Education:

- Required: Bachelor’s degree in Engineering or Applied Science

- Preferred: Mechanical Engineering or Applied Science degree, ideally with a background in Metallurgy.

Experience:

- Required: 3 year of engineering experience (internship/co-op experience considered)

Skills & Knowledge:

- Strong understanding of steel products

- Strong critical thinking and statistical analysis skills

- Intermediate to advanced Excel and data reporting abilities

- Ability to influence and collaborate across departments

- Solid understanding of material standards and quality systems (ISO 9001)

- Customer-facing communication experience preferred

Why Join Us?

- Competitive compensation and benefits

- Career growth in a fast-paced, supportive environment

- Be part of a team that values innovation, collaboration, and continuous improvement

At Venture Steel Inc. we respect diversity and treat one another in ways that are fair, courteous and compassionate, recognizing everyone's contributions. As an equal opportunity employer, we are committed to establishing a qualified workforce that is reflective of the diverse population we serve. Venture Steel Inc. is committed to providing accommodations throughout the recruitment process if required due to disability. If you require accommodation please notify us and we will work with you to meet your needs.

We encourage applications from all qualified individuals; however, only those under consideration will be contacted.

#VSI

Expected hours: 40 per week

Benefits:

- 401(k)

- 401(k) matching

- Dental insurance

- Employee assistance program

- Health insurance

- Paid time off

- Retirement plan

- Tuition reimbursement

- Vision insurance

Application Question(s):

- What are your pay requirements?

Ability to Commute:

- Detroit, MI 48210 (Preferred)

Work Location: In person