Supporting Services Specialist

At World Kinect, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.

Supporting Services Specialist

Location: Hybrid - Must live within 65 miles from Webster, TX. Must go into Webster office on Tuesdays.

At World Kinect, we power the global aviation and travel industry with innovative solutions and exceptional service. Join a team that values precision, collaboration, and customer success. If you thrive in a fast-paced environment and enjoy solving complex challenges, this role is for you.

Position Summary

As a Supporting Services Specialist, you will play a critical role in ensuring operational excellence across our aviation and travel services. From managing databases to creating trip cost estimates and coordinating logistics, you’ll be the backbone of our Supporting Services department.

Key Responsibilities

- Database Management & Administration: Maintain accurate, high-quality data across multiple systems.

- Trip Cost Estimates: Prepare detailed estimates and interact with customers to ensure clarity and satisfaction.

- Operational Support: Provides assistance to the operations team as needed, ensuring smooth workflow and supporting day-to-day activities to maintain efficiency and effectiveness.

- Billing & Audits: Assist with trip creation and billing audits to ensure accuracy and compliance.

- Quality Assurance: Uphold consistency and excellence in all services delivered.

- Professionalism Under Pressure: Act confidently and diplomatically in challenging situations.

- Collaboration: Partner with colleagues to achieve company goals and resolve issues effectively.

- Other Duties: Perform additional tasks as assigned by management.

What We’re Looking For

- Highly organized and detail-oriented with strong math skills.

- Exceptional customer service and relationship-building abilities.

- Self-motivated, adaptable, and responsive to change.

- Strong communication skills—both written and verbal—across diverse audiences.

- Ability to work under pressure and meet deadlines.

- Proficiency in Microsoft Excel, Word, and Outlook.

- Skills in database entry and information research.

- Knowledge of global geography.

- Flexibility to work evenings and weekends when needed.

Preferred Experience

- Previous experience maintaining data and conducting operational research.

- Background in aviation or travel industry.

Education

- Required: High School diploma or equivalent (GED).

- Preferred: Bachelor’s Degree in Aviation, Business, Logistics, or related field.

Why Join World Kinect?

- Be part of a global leader in aviation and travel solutions.

- Work in a collaborative, dynamic environment that values innovation.

- Opportunities for growth and professional development.

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World Kinect is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

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