Manager of Support Services

Manager of Support Services

Who We Are:

United Electric Supply Co. Inc. is a nationally recognized, 100% employee-owned company that is a large multi-regional supplier of electrical products and advanced services for the construction and industrial markets. United Electric offers a full range of electrical products and services with concentrations in industrial automation, building automation, lighting, wire/cable/conduit, distribution and control, data communications, electro-mechanical and energy solutions. With over 300 employees, United Electric is headquartered in New Castle, Delaware with locations throughout Delaware, Pennsylvania, Maryland, New Jersey, Virginia and New York.

Position Summary

This role is responsible for managing United’s OnSite Vendor Managed Inventory (VMI) program, including trailers, job boxes, and customer storerooms. The position supports customers and the sales team by coordinating setup, inventory parameters, labeling, and service invoicing to ensure smooth operations and a strong customer experience. This individual will also partner with Outside Sales to promote Support Services offerings, manage container rentals, and support reporting and strategic initiatives that help grow and improve our service programs.

Position Responsibilities:

- Manage United OnSite VMI Program (trailers, job boxes, storerooms)

- Responsible for selling and set-up.

- Prepare labels.

- Enter customer ship to.

- Load part numbers and order parameters.

- Invoice customers for services.

- Manage container/trailer rentals.

- Invoicing and coordinating transportation.

- Traveling with Outside Sales Reps to discuss Support Services offerings.

- Responsible for internal reporting.

- Develop, communicate and implement departmental strategic plan.

- Performs other duties as obvious or assigned.

This is a Safety Sensitive Position:

- May be required to operate powered industrial trucks.

- Must be able to lift 50 lbs. several times a day, bend, twist, and climb.

Commitment to Safety:

- Adhere to all United Electric health, safety, and environmental policies.

- Act in a safe and positive manner always, ensure that those around you do not put themselves or others at risk. Your personal safety is your responsibility.

- Complete an accident/Incident report for any safety and/or health infractions that occur or are witnessed.

- Support all United Electric health, safety, and environmental policies for all employees within your branch.

Qualifications:

- Organizational and time management

- Customer/client focused

- Excellent interpersonal and communication skills.

- Ability to work well under pressure

- Microsoft suite proficiency

- Minimum High School Diploma: Associates Degree or equivalent education preferred

- Business Acumen

- Experience in effective conflict resolution.

Compensation & Benefits

- Health, Dental, and Vision Insurance

- Disability Insurance and Life Insurance

- 401(K) and Stock Ownership

- Paid Vacation and holidays

- Educational Benefits

- Wellness Programs

- Work/Life Balance

- Eligible for Bonus

We are an equal employment opportunity employer.