Shipping Coordinator/CSR

At Lhoist North America, our core values of Respect, Courage, and Integrity are more than words. We respect people, encourage courageous innovation, and uphold integrity in everything we do. If these principles resonate with you, you may find your next great opportunity with us.

We believe our people make the difference. That’s why we invest in talent by offering meaningful opportunities to grow your skills, expand your knowledge, and pursue your interests. Our work environment prioritizes safety, fosters collaboration across teams, and embraces inclusion. Here, you’ll be challenged to grow, and you’ll be supported throughout your career journey. Join us and help shape the future of Lhoist North America.

POSITION SUMMARY: Responsible for coordinating customer orders, shipments, and logistics activities to ensure timely and accurate delivery in accordance with customer contracts and inventory availability. Serves as a key liaison between plants, sales, customers, and carriers to maintain inventory balance, manage transportation requirements, and minimize supply disruptions. Ensures accurate documentation, billing, reporting, and communication while supporting customer satisfaction through proactive problem resolution, forecasting, and ad hoc operational reporting.

RESPONSIBILITIES & EXPECTATIONS:

Order Management

- Validate customer orders against contractual agreements

- Enter, post, and update changes to customer orders and shipment dates

- Generate and distribute product order forms

- Engage with carrier network to fulfill customer demand and delivery requirements

Reporting

- Send shipment notifications to customers

- Prepare railroad bill of ladings

- Notify railroads of all shipment and routing information

- Daily reconciliation of shipment data to SAP

- Post invoices on customer accounts

- Produce the daily tonnage report

- Perform additional ad hoc reporting and analysis as required

Plant Liaison

- Serve as primary liaison between plants/terminals, sales managers, customers and carriers

- Ensure proper inventory balance and continuity of customer supply

- Coordinate sizing, tonnage, and amendments to product shipments

- Proactively engage appropriate stakeholders to minimize impact of supply disruptions and unforeseen events

Customer and Carrier Engagement

- Maintain in-depth knowledge of customer requirements for sizing, quality, and quantity relative to available inventory

- Engage with customers on weekly and monthly demand forecast

- Build and maintain a structured foundation for carrier performance tracking and continuous improvement

- Maintain strong carrier network relationships to support customer fulfillment and service reliability

Safety

- Attend safety meetings

- Enforce all company, local, state and federal safety policies and procedures

- Maintain Company and Federal House Keeping Standards

Training

- Provide on-the-job training, as assigned

- Verify on-the-job training, as assigned

Perform other duties as assigned

ATTRIBUTES:

- Customer Specific Exceptions

- Customer Order Processing

- Changes to Customer Orders

- Lot Number Documentation

- Rail Car Weighing

- Truck Loading Policies

- Reworking of Nonconforming Product

- Quality System Notebooks Distribution list

- APEX/JWS Input

- Maintenance and Control of Customer Order Records

- Lot Number Assignment

- Inspection of Covered Bottom Dump Rail Cars

- Reclassification of Nonconforming Product

- Routing of Deviation/Development Request Forms

- Effective communicator to articulate a given situation ensuring positive customer satisfaction

- Extremely dependable. The time-sensitive nature of the position requires excellent attendance and complete customer focus

- Behavioral competencies include: tolerance for stress, practical learning, adaptability, multi-tasking, teamwork, planning and organizing

- Knowledge of SAP, CRM, SRM, VIM, Microsoft Office, background experience with work processing, document control, administration, preparation of spreadsheets, graphs and charts and presentation skills

- Ability to reach deadlines and multi-task

- Advanced spelling and grammar skills, as well as phone skills and organizational skills

PHYSICAL DEMANDS INCLUDE, BUT ARE NOT LIMITED TO:

- Access all areas within a site which could include heights of 120 feet, confined spaces, climbing ladders or stairs, and accessing tunnels

- Will be working in an office environment

- The employee will be required to perform the following actions (from time to time): Standing, walking, balancing, stooping, kneeling, reaching, talking, seeing, hearing and sitting

- Ability to lift over 50 pounds as needed

REQUIRED EDUCATION:

- High School Diploma, GED Equivalent. Associate degree in related field is a plus.

PREFFERED EDUCATION:

- BA/BS degree in business administration or related field.

REQUIRED EXPERIENCE:

- Minimum 2 years of customer service experience, utilizing SAP or similar ERP in mining, shipping, and/or heavy manufacturing environment

PREFFERED EXPERIENCE:

- 2-4 years previous customer service experience in a mining environment.

Lhoist North America is proud to offer a highly competitive compensation package designed to support your well-being and future.

Our benefits include comprehensive medical, dental, vision, life, and disability insurance, along with paid vacation and sick time. We also offer an attractive 401(k) Retirement Savings Plan with a generous Employer Match as well as a Supplemental Contribution based on your Years of Service to help you plan confidently for the future. We recognize that growth doesn’t stop at the workplace. That’s why we provide educational assistance to encourage continued learning and professional development, empowering our employees to reach their full potential.

At Lhoist North America, your success is our investment.

Lhoist North America is proud to be an Equal Opportunity Employer.

We are committed to fostering a workplace that values inclusion, respect, and diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We believe that a diverse and inclusive environment strengthens our teams and drives innovation. That’s why we encourage individuals from all backgrounds to apply and strive to ensure every employee feels respected, supported, and empowered to succeed.

At Lhoist North America, inclusion isn’t just a policy, it’s a core part of who we are.

If you need assistance completing the application process, please contact lna.accommodations@lhoist.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.