Service Technician

The Service Technician provides service to domestic and commercial gas customers, and related gas facilities. Required to respond to emergencies and implement Incident Command System (ICS).

MINIMUM QUALIFICATIONS

This position must have mechanical aptitude and the ability to perform all activities associate with the position. Experience in electrical, mechanical, or plumbing is preferred.

This position must have the ability to work independently with minimal supervision and be able to prioritize workload, multi-task, communicate effectively with internal and external customers, in addition to outside agencies and must have basic computer skills.

Note: Employees must pass all written tests and/or hands-on training, or simulations as required for this job classification; this includes all the covered task modules for Operator Qualification. Employees must qualify in all covered tasks in their classification and satisfy all applicable requirements under State and Federal law.

TYPICAL JOB FUNCTIONS

- Perform minor service on domestic and commercial appliances including all inspections, adjustments, repairs or the replacement of parts or components within the scope of Company policy and practice

- Perform meter and regulator installations/maintenance, service and meter set assembly maintenance

- Perform Encoder Receiver Transmitter (ERT) meter maintenance

- Establish and discontinue gas service

- Perform meter reading and complete non-pay turn-off orders when assigned

- Complete written and electronic Company forms and records in neat, legible, accurate and timely manner

- Use ladders and other equipment necessary for access to single and multi-story equipment locations

- Safely operate and properly maintain work equipment and tools

- Maintain the proper material supplies; Ensure maintenance of Company vehicles

- Promote good public relations and safety

- Train others as required

- May perform quality checks for contractors

- Operate various computer systems

- Operate and maintain leakage detection equipment and conduct leakage investigations

- Perform carbon monoxide investigations

- Perform emergency response and incident investigations

- Respond to emergency line breaks (above/below ground)

- Perform effective customer contact relations

- Complete high bill investigations

- Operate hot change equipment or hot change truck (as applicable)

- Purging/de-gas

- Perform duties in a manner that is in compliance with Company, local, state and federal regulations, safety and emergency practices and procedures

- Meet and maintain acceptable levels of quality and quantity of work as required

- Quickly analyze and make critical decisions related to incident response management and work under the ICS structure as required

- Perform other duties as assigned

- Regular and predictable attendance is a condition of employment and is an essential function of the job

Special Requirements

- Meet and maintain the strenuous physical requirements of the position.

- Must be able to be on-call.

- Must be able to be contacted and respond for emergency duty when on-call.

- Must respond to base location or emergency site within one hour or as division operational needs dictate, subject to Division VP approval, when on-call.

- May be required to reside in service territory.

- Must possess and maintain a valid driver’s license and/or other special licenses/certifications.

- Must be available to perform shift work, staggered workweek, including recognized holidays.

- Must be available to work overtime.

- Must be able to wear a complete company-issued uniform.

- Must be able to wear and use all personal protective safety equipment as operating conditions dictate.

- Must be able to work in another location, district, or department.

- Must be able to work outdoors, exposed to extremes in temperatures and conditions.

- May be exposed to natural gas during the course of work.

- Must successfully complete all aspects of required training.

- Must comply with Company rules of general conduct, Company policies and procedures.

- Must be able to use a computer.

This position is regulated by the Department of Transportation (DOT) under Title 49 CFR Part 382 and Part 40. Any applicant/employee who performs a DOT covered function or is licensed and would operate a commercial vehicle for the Company will be subject to drug and alcohol testing under the Company’s DOT drug and alcohol testing programs. Any employment, transfer, or promotion offer made for this position is contingent upon taking and passing a drug test prior to the commencement of the new role. If an applicant/employee fails the drug test, any offer of employment, transfer, or promotion will be revoked.

SALARY DETAILS

$35.88- $48.55

At Southwest Gas, attracting the best talent is key to our strategy and success as a company. We use flexibility to develop competitive compensation offers to ensure we are able to hire the best candidates. The quoted salary range represents the minimum and maximum of the pay range for the position. It is provided as a good faith estimate as to what our ideal candidates are likely to expect, as we tailor our offers within the range based on the selected candidate's experience, industry knowledge, location, technical and communication skills and other factors that may prove relevant during the interview and selection process.