Service Technician

The Senior HVAC Service Technician – Estimating Track is an individual contributor responsible for advanced diagnostics, high-quality repairs, and preparing customer-ready estimates for repairs and system replacements. This role combines strong technical execution with clear customer communication and revenue generation.

Technical Execution

- Diagnose, service, and repair residential HVAC systems including furnaces, air conditioners, heat pumps, boilers, and related components

- Perform advanced troubleshooting with minimal oversight

- Execute repairs according to manufacturer specifications, company standards, and local code

- Verify proper system operation and performance before job completion

- Maintain low callback rates through quality workmanship

Estimating & Revenue Support

- Present clear repair options and pricing using the company pricebook

- Prepare and explain estimates for major repairs and system replacements

- Identify replacement opportunities and properly escalate or originate replacement leads

- Accurately document estimates, recommendations, and customer decisions in ServiceTitan

- Support company revenue goals through ethical, transparent estimating (no high-pressure sales tactics)

Customer Communication

- Communicate professionally and confidently with customers

- Explain technical findings in plain language

- Set appropriate expectations for scope, cost, and timeline

- Maintain high customer satisfaction and professionalism at all times

Schedule & Compensation

- Commission + spiffs for replacement and service

- Hourly, non-exempt position

- Overtime eligible per labor law and company policy

- No profit sharing or management incentives tied to this role

Role Acknowledgment

This role is designed to reward technical excellence and estimating skill, not leadership authority. Advancement into management requires a separate role definition, compensation structure, and acceptance of additional responsibilities.

Job Type: Full-time

Pay: $75,000.00 - $130,000.00 per year

Benefits:

- 401(k)

- Dental insurance

- Health insurance

- Paid time off

Work Location: In person