Service Support and Training Coordinator

About Us

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!

Job Description

Service Support & Training Coordinator

General Summary

Reporting to the Lifecycle Services Manager, the Service Support & Training Coordinator supports the timely delivery of service solutions to customers and field personnel. This role oversees field service documentation, routing of completed field work, recordkeeping, and coordination of customer training events. The position requires strong attention to detail, sound judgment, and a process-driven approach focused on consistency and continuous improvement.

Principal Duties and Responsibilities

- Provide responsive, professional support to customers and internal stakeholders.

- Manage incoming service calls and emails from customers and internal teams.

- Coordinate customer training events at Vilter facilities and onsite locations.

- Serve as a central point of contact for service-related communication across customers, site contacts, technicians, and internal departments.

- Prepare service estimates; support order entry, inventory transactions, and tooling coordination for field technicians.

- Follow up with internal teams to track and resolve pending or late orders.

- Maintain control and organization of field service documentation and forms.

- Maintain working knowledge of department and field service processes.

- Ensure compliance with import/export requirements for international service shipments.

- Track and maintain technician records, including certifications, compliance documentation, and training history.

- Review service reports for accuracy; escalate relevant recommendations or concerns to leadership and project stakeholders.

- Capture and document field-identified issues, including warranty and quality matters, for appropriate follow-up.

- Maintain accurate digital job files for all service work.

- Partner cross-functionally to support procedural improvements that enhance customer satisfaction.

- Provide guidance and training on service administration processes, including order entry, transactions, returns, receiving, and shipping.

- Follow all company and regulatory requirements related to safety, health, and environmental standards.

Knowledge, Skills, and Qualifications

Required

- High school diploma and at least three years of experience in customer service, project coordination, service coordination, training coordination, or a related manufacturing environment.

- Strong communication, organization, and time management skills.

- Proficiency with Microsoft Office (Word and Excel).

- Ability to travel up to 5%.

- Fluency in written and spoken English.

- Authorization to work in the United States without sponsorship.

Preferred

- Associate degree in Business Administration or a related field.

- Experience with industrial refrigeration, chillers, HVAC, or gas compression systems.

- Experience supporting fleet operations for field service teams.

- Familiarity with basic machine shop equipment, hand tools, and industrial repair practices.

- Spanish language skills.

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Our Commitment to Our People

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.

Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k) and more. We provide employees with flexible time off plans, including paid parental leave, vacation and holiday leave.

Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!

Our Commitment to Inclusion & Belonging

At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.

Work Authorization

Copeland will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: copeland.careers@copeland.com