Senior Support Desk Manager

Transform IT Support for a High-Growth Natural Gas Leader

BKV Corporation—a $2B publicly-traded natural gas company pioneering carbon capture and clean energy—is seeking a Senior Support Desk Manager

to

lead our enterprise IT support transformation.

THE OPPORTUNITY:

You'll lead Help Desk, Desktop Support, and MSP teams across multiple locations, driving service excellence while implementing cutting-edge solutions including AI-enabled support, automation, and modern service delivery channels. This isn't a "keep the lights on" role—you'll shape how 400+ employees experience technology during our rapid growth phase.

WHY THIS ROLE MATTERS:

- Own ITSM strategy: Lead Incident, Problem, and Major Incident Management

with direct impact on business operations

-

Drive innovation:

Implement AI support tools, virtual agents, and modernize our service delivery approach

-

Support high-stakes moments:

Coordinate IT for board meetings, executive presentations, and mission-critical events

-

Build something meaningful: Work for a company committed to responsible energy production and environmental stewardship

WHAT YOU'LL BRING:

- 10+ years IT leadership with distributed team management

- Deep ServiceNow and ITIL expertise

- Energy, industrial, or regulated industry experience

- Track record supporting M&A/integration activities

- Executive communication skills and crisis management composure

THE CULTURE:

BKV values integrity, collaboration, and continuous improvement. We're scaling thoughtfully—combining the resources of a public company with the agility of our entrepreneurial roots.

Based in Fort Worth, TX | Hybrid flexibility | Competitive compensation

Ready to make enterprise IT support exceptional? Let's talk.