Operations Manager - Senior

The Senior Operations Manager - Asset Services directs and guides the growth, development and delivery performance across Americas, supporting the development of strategy and delivering the related business plans. Accountable for safety, technical and financial performance across Americas, assuming budgetary and P&L responsibility and demonstrating clear safety leadership; achieving monthly and annual targets and embedding company values.

Description for Internal Candidates

- P & L responsibility with associated commercial and financial accountability including revenue delivery, margin and overhead management, budget and forecast determination and attainment, risk and opportunity reviews, cost controls, accounts payable/billing and cash collection

- Deliver performance management objectives, agreed business plans, budget and targets and report on both opportunities and risks impacting on the business

- Provides mid-term direction to operational management team(s) to meet business plan goals

- Maintain operational integrity and excellence, ensuring robust governance, subcontractor management, and performance reporting. Work with business group leadership teams and operational managers to improve delivery performance and maximize delivery opportunities throughout Country/Region and wider business where required

- Ensures robust business continuity and disaster recovery plans are in place and takes lead role in their activation and implementation as required

- With broad strategic direction, establishes annual business goals and strategies and prepares business plan for assigned location

- Ensures financial, safety, and quality controls and compliance with company policies.

- Establish and implement policies, and ensure appropriate governance mechanisms for continuous monitoring of their proper implementation

- Participate in technical audits and peer reviews

- Actively identifies, pursues and develop opportunities for innovation, such as digitalization and technology use, work share and high value engineering centers, to bring value to Wood and customer

- Tracks risks and opportunities via registers and mitigation of current or emerging risks across country/Region to maximize performance

- Ensure our people and the worksites at which they operate are safe and well managed

- Ownership of HSSEA matters across assigned areas: ensure HSSEA values are always delivered and adhered to, proactively leading and demonstrating safety behavioral values. Lead and focus the team to attain all HSE plans, supporting continuous improvement and ensuring legislative compliance

- Support resolution of any legal claims in collaboration with legal and other relevant functions.

- Ensures robust Management of Change and builds a learning culture

Business Growth

- Deliver growth in the areas of responsibility through close collaboration with Business Development. Develop and own business plan, and drive sales, bid and tender activity

- In support of continued growth, ensure that the organization develops responsive, dependable and cost-effective services, servicing target markets, collaborating across business units and business groupings, and actively leveraging Wood solutions to address customer needs

- Foster and enhance customer relationships with open, honest and effective communications. Work with customer facing teams to improve scope of work/offering, understand and deliver customer required level of services

Oversees proposals and call offs

Leadership

- Is a champion and role model for ethical behavior and compliance with applicable laws and policies

- Ensure operations maintain a continued alignment with overall corporate policy, strategy and direction

- Responsive to customer needs whilst ensuring the Company operates with the utmost integrity, in line with Code of Conduct, Company values and all applicable laws and policies

- Facilitate open and effective communication to optimize delivery of objectives, maximize team performance and achieve continuous performance improvement

- Generate team spirit, enthusiasm and passion and pursue the eradication of unproductive practices and negative mind-sets to create a vibrant culture of positive thinking and attitudes

- Overall accountability for effective recruitment, selection and retention of talent within assigned area

- Identify and support development of talent, effective performance and capability management of teams and direct reports, dealing with underperformance in a prompt, professional manner

- Responsible for ensuring employees within remit are competent to carry out assigned duties

- Degree in Engineering, Scientific Discipline, or related technical field OR qualified in a commercial/business discipline with significant experience in a technical organization

Recognized and accredited management qualification preferred

Knowledge, skills and experience:

- Extensive track record of successful operational and strategic delivery within relevant industry sector

- Broad and deep understanding of the industry and strong networking and relationship building capability

- Experience of customer facing communication

- Strong relevant technical expertise or commercial/business management applied in a technical organization

- Understanding of management systems

- Knowledge of current HSSEA and other legislation as applicable in the industry

- Team building skills – motivating people, proactively enabling cross functional best practice

- Ability to lead change programs

- The ability to influence and challenge others to behave in ways consistent with the interest of the organization

- Business awareness and commercial acumen contribute to the competitive advantage of the business

Wood is a global leader in consulting and engineering, helping to unlock solutions to critical challenges in energy and materials markets. We provide consulting, projects and operations solutions in 60 countries, employing around 35,000 people. www.woodplc.com

Diversity Statement

We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.