SaskEnergy

Planning & Dispatch Representative I

LocationSaskatoon, SK
Job Typepart_time

About This Job

SaskEnergy is seeking a qualified and motivated individual to join our team. The Planning and Dispatch Representative I receives and coordinates emergency response customer calls, responds to natural gas service inquiries and requests and coordinates service call scheduling for planned maintenance, emergency response and customer driven requests for a provincial workforce.

*Note: This job description is intended to describe the general nature and level of work being performed and the percentage of time allocated to duties may vary. This job description is not intended to be construed as an exhaustive list of all responsibilities, required skills or related duties which may be assigned or requested.* Position Details

Union – This position is temporary part time for up to 12 months.


Core Responsibilities Service Dispatch

Receive and dispatch gas emergency/trouble calls, planned maintenance, line locate requests received from Sask 1st Call and other customer driven work requests.
Issue work authorizations for work such as meter moves, installs etc.
Make customer appointments for meter exchanges, inspections and other customer driven work.
Schedule and delegate daily operations activities, utilizing weekly work plans and the Work Management system.
Monitor Technicians in compliance with the Working Alone Policy.


Customer Interaction

Receive and respond to customers pertaining to customer service requests, such as: gas line locations, meter installs, relights, service maintenance requests, etc.
Liaise with internal departments and external agencies regarding requests for information on customer accounts.
Communicate and coordinate daily service activities with Operations and field staff.


Work Management Administration

Administer the meter exchange program including maintaining meter documentation for sample recall, and special meters.
Administer operations, planned maintenance and OneWorld orders, along with Leak Survey and Pressure Monitoring.
Provide customer information to appropriate departments for the updating of maps and other technical documentation and reporting data as needed.


Other

Provide training and support on related work systems and processes to co-workers as required.


Qualifications Education

Grade 12 or equivalent.
Keyboard proficiency of 30 w.p.m.


Experience

One (1) year experience in an office and/or customer service environment utilizing computer based software in Microsoft Suite.


Non-Optional Requirements

Planning and Dispatch Representative training program.
Applicable mandatory Occupational Health & Safety training, certifications and other Corporately required training and certification.


Additional Information

Travel, including overnight stays away from bid headquarters is required on occasion.
This job is safety sensitive, and as such, is subject to the provisions of the Drug and Alcohol Policy (Pre-Employment or Pre-Placement for Safety Sensitive Positions).


Application Instructions

Please apply online with your cover letter and resume outlining your qualifications.
For more information on this position, please contact Human Resources at 306-777-9091.

Closing Date

July 16, 2025

Hourly Rate Range

$28.95 ($4,403.30) - $31.99 ($4,865.68)

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