South Jersey Industries

Dispatch Supervisor

Atlantic City, NJ

Full-time

$69,000-$110,400

About This Job

About Us

South Jersey Gas is a natural gas utility company that delivers safe, reliable, affordable clean energy to over 400,000 residential, commercial, and industrial customers in Atlantic, Cape May, Cumberland, Salem, and portions of Gloucester, Burlington, and Camden counties in New Jersey. At our core, we are dedicated to being a committed community partner, providing exceptional customer service and developing innovative clean energy solutions to meet the needs of the future.

At South Jersey Gas, we believe that our employees are our most valuable asset. Whether you’re a seasoned operations technician or an early-career legal professional, our culture, inclusive workforce, and leadership development and training programs will provide you with the tools you need to either kickstart your career or bring it to new heights.

Position Summary

A career in Dispatch will provide the opportunity to coordinate all system dispatch activity for the day. This typically includes assisting in both back office and front office scheduling and emergency response. Additionally, this includes being responsible for all short cycle work.

Roles within Dispatch are responsible for all dispatch and utility operations, relating to scheduled maintenance and emergency response. This includes monitoring work and processes throughout the day and responding to leaks/emergencies within defined time parameters. The team is responsible for demand forecast planning and working resource management. Compliance and customer interaction are also a focus of the overall functions’ responsibilities.

Essential Functions:

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Supervising day-to-day activities for a team of hourly and professional employees.

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Prioritizing and assigning technical resources internally and externally; ensuring tasks are completed and team and project goals and objectives are met.

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Coordinating with other supervisors and teams to meet area work and output requirements.

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Coaching team members on task and skill proficiency and performance with manager’s guidance.

This role will require solid understanding of the processes, procedures, and systems to produce high-quality work on standard problems within the discipline. You will solve moderately complex problems and consider relative value of several alternative solutions to potential issues, before making a recommendation to the path forward. Additionally, you will use analytical skills and judgment to recommend a "best" solution.

It is expected that your decisions will impact the quality, efficiency, and effectiveness of your own team; your decisions may impact closely related teams through quality of output and service provided. You will provide immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules. Generally, you will supervise semi-skilled employees (e.g., assemblers, operators, clerical) and/or skilled, support individual contributors (e.g., technicians, designers, support personnel).

Additionally, you will act as an advisor to unit or subunits and may become actively involved, as required, to meet schedules and resolve problems.

Additionally, the level and nature of interaction of your role includes:

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Overseeing others by providing work direction and supervision, relying on manager for guidance

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Networking with senior internal and external peers in own area of expertise. This is a role that contributes through the direct supervision and/or leadership of others by accomplishing results through those subordinate team members.

Additionally, the level and nature of interaction of your role includes:

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Overseeing others by providing work direction and supervision, relying on manager for guidance

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Networking with senior internal and external peers in own area of expertise

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This is a role that contributes through the direct supervision and/or leadership of others by accomplishing results through those subordinate team members.

Qualifications

Required background:

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Bachelor’s degree with a minimum of 5 years of relevant experience.

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In addition, a minimum of 1 year of team lead/coaching experience.

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Equivalent work experience may be considered in lieu of degree.

Need to be flexible to work either schedule:

Monday thru Friday - 8am to 4:30pm OR 11:30am to 8pm

Explore the Possibilities

South Jersey Industries employs a diverse range of talent – from construction contractors to environmental specialists. Regardless of the position, mentoring and networking, hands-on experience, gaining industry knowledge and the opportunity to make a meaningful impact on our business and in our communities are all exciting ways that we welcome our employees at SJI. And as a company committed to creating an engaging culture built on inclusion and diversity, you’re sure to find an opportunity that makes you feel included, empowered, and ready to “bring your whole self to work” every day.

Benefits Package Overview

SJI offers a competitive and comprehensive benefits package to eligible employees.

The SJI “Total Rewards” Benefits Package include:

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Flexible vacation, Paid Time Off, and Sick Leave package

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Comprehensive Health, Dental, and Vision Insurance

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Short-term and Long-term Disability Insurance

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401(k), with generous company match

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Employee Resource Groups to encourage employee engagement, nurture professional development, and foster an inclusive environment.

Equal Opportunity/Affirmative Action Employer

At this time, SJI is only considering applicants authorized to work in the United States currently and in the future without the need for visa sponsorship.

Compensation Range:

$69,000 - 110,400

We are committed to pay transparency and ensuring equitability compensation for all employees. The pay range for this position reflects the base salary only and does not include benefits, bonuses, or other forms of compensation that might be part of the total compensation package. The specific salary offered will be based on a candidate’s qualifications, education, and experience.