National Grid

Dispatch Assistant

Northborough, MA

full_time

About This Job

Hourly/$23.10

Key Accountabilities

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Must have High School Diploma or equivalent

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Handle administrative duties within Dispatch and Scheduling.

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Maintains applicable records associated with the field work force. For example: maintaining personnel information, schedules, daily work sheets, manpower availability, recording of emergency vacations and sick leave, and other records.

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Updating data and running of reports as needed to support Dispatch and Scheduling and Field Operations.

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Perform/assist with polling of Field personnel and Dispatch for overtime when directed (combination of manual and/or automated phone calls)

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Provide notifications and updates as required to respective internal and external key stakeholders (including customers), regulatory agencies and municipalities (not exclusive to bargaining unit).

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Knowledgeable on and able to access information from various customer and dispatching systems.

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Interact with other departments that interface with Dispatch and Scheduling.

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Provide support as needed to filed crews, call center, dispatch and customers to maximize customer service, safety and reliability (for example: looking up information in customer systems, databases, mapping systems, etc.)

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Customer interaction as required.

Qualifications

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Ability to use a variety of communication tools in proper manner

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Ability to use telephone regarding customer contacts in an acceptable manner

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Proficient personal computer skills

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Must pass the Clerical Assessment Test and the Dispatch Test

More Information

Hourly/$23.10

Please be advised that due to the nature of this position, incumbents are subject to federal Drug & Alcohol safety regulations governing US Department of Transportation ("DOT") covered positions, including the Federal Motor Carrier Safety Administration (FMCSA) and Pipeline Hazardous Material Safety Administration (PHMSA). As such, the Company’s testing programs and policies regarding the use of federally prohibited drugs or alcohol, for recreational or medical purposes, will remain in effect for these safety-sensitive, DOT covered positions.

Many of the terms and conditions of employment for this position are defined by a collective bargaining agreement that the Company has with a local union. Newly hired employees are bound by the terms of the collective bargaining agreement as well as other agreements between the Company and the local union.

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144 .

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience, and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.

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