Quality Oil Company LLC

Operations Representative

LocationWinston-Salem, NC
Job Typefull_time

About This Job


Position Summary

The Operations Representative receives calls and inputs details into the Quality Oil System to meet the customers’ needs in the most efficient and effective manner possible. The main duties of the customer service representative are to take calls, create work orders/delivery orders, schedule service appointments, process payments, and provide outstanding service to the customer. The Operations Representative will also perform general accounting functions including recording purchasing and billing transactions, performing inventory reconciliations, and preparing financial and operational reports.


Responsibilities

To Provide the highest level of Customer Service while maintaining a competent communication with customers, technicians, drivers, team members, supervisors.
Make outgoing and receive incoming calls / texts / e-mails assisting in needs from: conducting service surveys, sales, account inquiries, billing questions/issues, scheduling deliveries, advising clients of promotion, and credits forwarding complex issues to leadership for resolution.
Complete billing assignments, mailing hard-copy invoices to customers without electronic delivery
Maintain scheduled service calls on an electronic service dispatch board, making sure all calls are scheduled with the appropriate technician in a timely manner.
Perform order system maintenance as needed
Is knowledgeable of basic propane, fuel terminology and assists in order parts and coordinating their delivery / pickup.
Assists leadership in any other administrative duties / projects as requested by management.
Assist in the daily accounting for various activities and transactions.
Monitors and reviews transactions to ensure proper and timely billing.
Identifies and tracks certain fixed assets, record additions and disposals and monitors tracked inventory items.
Completes inventory reconciliations including reviewing, researching, and resolving any discrepancies.


Requirements

Bilingual is beneficial but not required
Solid computer skills with strong knowledge of Microsoft Word, Excel, and PowerPoint and other software as assigned.
Strong organizational and multi-tasking skills and strong attention to detail
Customer service oriented with excellent communication skills – both verbal and written
Excellent problem solving and decision-making skills
Knowledge of local geographic area, including roads and highways
Must have a valid driver’s license, clean MVR, and meet company fleet requirements if required to drive for the organization
Must be able to sit and work on a computer/telephone for extended periods of time and lift up to 40 lbs. periodically
Ability to multi-task and prioritize assignments in a team environment and independently


Job Type: Full-time


Benefits:

401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Life insurance
Paid time off
Vision insurance


Schedule:

8 hour shift
Monday to Friday


Ability to Commute:

Winston-Salem, NC 27127 (Required)


Ability to Relocate:

Winston-Salem, NC 27127: Relocate before starting work (Required)


Work Location: In person

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