Service Dispatch Coordinator

Brief Description of Sunnova

Sunnova (NYSE: NOVA) is an industry-leading adaptive energy services company focused on making clean energy more accessible, reliable, and affordable for homeowners and businesses.

At Sunnova, we embrace diverse perspectives, vibrant creativity and forward-thinkers who share our zeal for a sustainable future. A career with us means pushing beyond traditional limits, exploring new horizons, collaborating with like-minded peers, and transforming the energy industry for the better.

If you're excited about being a part of the fastest-growing segment of the energy industry, we encourage you to apply!

Service Dispatch Coordinator [Remote]

Responsibilities

Technical, non-customer-facing role that is responsible for the back-end logic that enables the tools used by many others to function appropriately

Ownership of the Salesforce booking tool and optimization rules working effectively

Maintaining multiple Salesforce attributes for a region of the country's internal technicians to ensure that the booking tool and optimization is scheduling the correct resources

Responsive communication and support for the field team to execute changes to Salesforce configuration in a timely manner a. Resource skills b. Territory assignments c. Resource relocations d. Non availability blockers

Schedule hygiene by managing schedule changes for holidays, and daylight savings changes

Monitor the schedule and make manual adjustments to overriding rules to adjust for short notice escalations or hazards that need to be squeezed into the schedule

Quickly troubleshoot "no slots found" issues reported by customer facing teams to ensure scheduling automation and booking tool work effectively

Responsible for technician utilization and drive time KPIs

Provide recommendations and governance structure over changes to the tool, such as work type additions, work type durations, hours of operation, arrival windows, etc.

Complete quarterly audits of scheduling optimization factors such as skills, HOO, and blockers.

Provide salesforce reports to the service coordinators of appointments that require rescheduling when weather events, technician injury, vehicle issues, or unforeseen schedule adjustments require work to be moved

Serve as a corporate counterpart to the field team to promote high utilization, completion rate, and customer satisfaction post service visit

Skills

Experience using Salesforce optimization and dispatch console (gantt)

Experience in creating Salesforce reports

Commitment to upholding the rules of automation

Knowledge and experience in Field Service operations and using FSL

High level of problem solving to triage highest priority of work on an hourly basis

Confident communicator to escalate concerns, suggest improvements, and work closely with field technicians and leadership

Leadership minded; providing regular readouts on performance of the regions scheduling optimization

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

We appreciate the capabilities of artificial intelligence (AI), and we are looking to hire real people. If you use AI for any part of the job application process, we highly encourage that you review any AI generated content to ensure your personality and unique capabilities are highlighted. We reserve the right to disqualify candidates that we reasonably believe solely relied on AI generated content in the application process.

If you are selected for a position, your employment will be contingent upon submission to and successful completion of a post-offer/pre-placement drug test (and medical examination if required by the role) as well as pre-placement verification of the information and qualifications provided during the selection process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

CCPA disclosure notice here.