Parts Specialist & Estimator

What You’ll Do – The Role (Responsibilities)

- Order taking - acknowledge all incoming orders by walk-in, phone, email, or fax to ensure same day turnaround on received orders and advise customers on delivery.

- Sourcing parts – procure parts via catalogues or calling vendors and OEM dealers.

- Quoting includes follow-up on all outstanding quotes.

- Ordering parts and reporting delivery status on all parts orders.

- Charging out parts to appropriate work orders and invoices.

- Communicating with customers, internal or external, on delayed deliveries.

- Manage repair sales with the aim of achieving gross margins and sales revenue that exceed forecasts.

- Promptly process customer returns and return any unneeded parts to the supplier for credit.

- Working towards resolution of customer complaints and disputes.

- Accurately creating, processing, and completing purchase orders, receivers, work orders, and invoicing.

- Tracking all orders utilizing Smart Lists and ensuring parts are received and delivered on time.

- Complete inventory cycle counts are required by the company.

- Report inventory variances to the parts manager.

- Maintain a clean and organized sales floor, parts counter, and inventory area.

- Ensure parts are immediately assigned and stored in the proper shelf location.

- Maintain a clean and organized area for used or non-inventory parts that is isolated from inventory items.

- Create and maintain a list of used and non-inventory items which includes estimated cost, quantity, and description.

- Timely and accurate estimating and quotations

- Quotation follow up and track success rates.

- Follow up on all quotations to gain customer approval to achieve annual sales targets.

- Follow-up on all submitted repair quotes within 48 hours.

- Other tasks and responsibilities that may be required from time to time consistent with the position of Parts Representative.

- Maintain the warehouse cleanliness and stock levels.

- Operate the forklift as needed.

Service Product Responsibilities

Included items: (Non-Warranty Repairs)

- ALL SERVICE MINOR REPAIR Estimates

What You Need (Requirements)

- Journeyman or equivalent certification as a Parts Technician preferred.

- 1-3 years of previous work experience in parts and/or inside sales in a similar work environment.

- A valid driver’s license with a clear record, as local travel may be required at times.

- Ability to lift or move up to 50lbs. may be required.

- Willingness to work overtime as requested.

- Excellent working knowledge of Microsoft Office, and strong computer skills / aptitude; demonstrated ability to adapt to new software systems.

- Time management, accountability, and dependability.

- Excellent communication skills, both verbal and written.

- Excellent customer service skills.

- Accuracy and attention to detail while working under tight deadlines.

- Excellent organizational skills with strong multi-tasking and prioritizing capabilities.

- Resourcefulness and initiative.

- Follow all Company Health and Safety Policies and Guidelines and Privacy Policies.

- Present a professional image to the Company’s customers and suppliers maintaining the highest ethical standard of conduct.

Working Conditions

- Manual dexterity is required to use desktop computer and peripherals.

- Overtime as required.

- Lifting or moving up to 50lbs may be required.

- In the case of a power outage or declared State of Emergency by any level of Government, be available for work.

We Offer

- Comprehensive medical, dental, and vision benefits.

- Employer RRSP matching program.

- Health & wellness spending accounts and Employee Assistance Program.

- Paid time off and statutory holidays.

- Tuition reimbursement and professional development opportunities.

- Company vehicle for select roles and on-site parking.