Office Coordinator

Our purpose is to make life better for people by delivering water for life. Our mission is to provide customer with high-quality water and services at a reasonable cost while promoting the preservation of watershed lands and aquifers. Our vision is to be an innovative water utility that sustains life, strengthens our communities and protects natural resources for future generations. Our STARS values are Service, Teamwork, Accountability, Respect and Safety.

We are seeking a detail-oriented and organized Office Coordinator to join Carboni Plumbing and Heating, and RWA Well Services LLC company. This position sits out of our North Franklin, CT location and supports Carboni Plumbing and Heating. Hours are generally 8am-4:30pm, with occasional 7:30am start time. This role is essential in ensuring smooth day-to-day operations and providing excellent support to both our customers and technicians.

1. Responds to customer inquiries by telephone, provide non-technical problem resolution.

2. Dispatch calls to technicians, schedule incoming jobs

3. Basic accounting functions including customer billing and inquiries

4. Perform clerical and mail processes

5. Handle technician schedules

6. Handle invoicing processes in database, process customer payments

7. Pull proper permits for applicable jobs

8. Help customers in showroom including ordering items for customers

9. Additional duties as assigned by General Manager

- High school diploma or equivalent

Experience/Skills/Abilities:

1. Preferred experience with working with building departments and obtaining permits, with mechanical knowledge in Plumbing, Heating, Air Conditioning or Home Improvement work.

2. Great oral communication and customer services skills

3. Must have excellent attention to detail.

4. Ability to multitask and work through interruptions.

5. Strong Math Skills, Business math preferred

6. Knowledge of Quick Books, Google Doc's, Excel and Mobiwork is a plus

Why Join the RWA?

- Be part of a forward-thinking organization that values innovation, collaboration, and continuous improvement

- Enjoy opportunities for career growth and professional development

- Competitive benefits package

The RWA’s comprehensive benefits package includes:

- Medical, dental, vision, and life insurance

- Generous paid time off

- Short-term and long-term disability coverage

- 401k and tuition reimbursement plans

- Wellness Program & Incentives

South Central Connecticut Regional Water Authority (SCCRWA) will not discriminate or permit discrimination against any person or group of persons on the basis of race, color, religious creed, age, marital status, national origin, ancestry, sex, gender identity or expression, sexual orientation, intellectual disability, mental disability or physical disability including, but not limited to, blindness, (unless such disability, even with reasonable accommodation, prevents the applicant from being able to perform the work involved), or in any manner prohibited by the laws of the United States or of the State of Connecticut. Further SCCRWA will not retaliate against or condone retaliation against any person or group of persons who oppose actions, treatment or conduct that they believe to be discriminatory.