Office Coordinator

At GFL our goal is to invest in our people and provide opportunities to grow for life!

Our employees are affectionately known as team green, a name that unites us all under our shared purpose of providing sustainable solutions to enable our customers and communities to be GREEN FOR LIFE!

- 15 days of paid time off.

- 4 medical plan options including an HSA with employer contribution & match program.

- Dental and vision coverage.

- 401(k) with an employer match.

- Paid holidays.

- Employee Assistance Program with free counseling services.

Overview:

GFL Environmental is one of North America’s leading waste management companies, proudly making communities cleaner, safer, and happier through first-class service. Working for GFL is more than a job — it’s an opportunity to grow in your career, make new friends, and make a difference each day.

Key Responsibilities:

- Support and assist the branch in meeting goals, requests and requirements: of the division and home office.

- Maintains policy and procedures manual regarding branch audit requirements.

- Coordinate audit procedures for the branch.

- Process manual municipal and commercial bills.

- Enter new residential accounts and work orders into ERP system.

- Handle customer questions in person and via the telephone.

- Process credits and sales adjustments up to the established limit.

- Pick up and sort incoming mail.

- Prepare all month end reports including; landfill accrual, commodity, etc and ensure reports are completed accurately and timely.

- Ensure affirmative action logs are accurate and complete and sent to Human Resources quarterly.

- Order and maintain the inventory relating to safety and all office supplies through ERP system.

- Assist in training of new staff on branch procedures, customer service, computer systems, etc.

- Enter changes to customer accounts or any customer concerns into Tower.

- Assist Collections Department as needed.

- Oversee proper application of established employee regulations and policies within the office and provide proper safeguard of confidential information.

- Ensure accuracy of all billing including roll-off work orders and process manual billing accounts into the system.

- For areas with Landfill responsibilities, responsibilities including: weigh in and outs, scale testing, verification of hauling accuracy and other duties as required.

- Ensure that reception area is neat and orderly.

- Assist shop with administrative duties as needed.

- Back-up on incoming calls and direct messages to appropriate personnel.

- Address customer concerns and resolve problems as they arise.

- Maintain a positive attitude and promote our corporate image by focusing on good customer service, cooperation, employee partnership, clear and positive phone manners and paying attention to detail.

- Conform in all respects with applicable federal, state/provincial and local laws, regulations, ordinances and other orders and to all company policies, procedures and directives from supervisors.

- Perform other duties and responsibilities as required or requested by management.

Knowledge, Skills, and Abilities:

- Associates Degree or equivalent from two-year college or technical school.

- Two (2) to four (4) years related experience and/or training.

- Equivalent combination of education and experience.

- Proficient in Microsoft Word, Excel, and Microsoft Office.

- Experience with AS400 and Tower preferred.

- Excellent interpersonal skills.

Physical/Mental Demands:

- Visual Requirements: include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

- Possess ability to regularly lift/move up to 10 pounds and occasionally lift/move up to 20 pounds.

Working Conditions:

- Work in indoor office environment 95% of the time.

- Noise level is usually moderate.

#GFLTalent

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com