Help Desk Manager

IT Help Desk Manager

Location: Kalamazoo, MI

Employment Type: Full-time | On-site

Salary: $75K - $85K per year

Travel Requirement: 25%

About the Role

A well-established company in Kalamazoo is seeking a IT Help Desk Manager to lead its IT support team. This role requires strong technical expertise, leadership skills, and a focus on process improvement. The ideal candidate will have experience managing helpdesk operations, ensuring timely support, and optimizing IT service delivery in a fast-paced environment.

Key Responsibilities

Leadership & Team Management

Technical Proficiency

Process & Compliance

Work Requirements & Logistics

Equal Employment Opportunity Statement

The hiring company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

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