Help Desk Technician

Role & Responsibilities:

+ Basic troubleshooting of corporate device hardware and software, including but not limited to workstations, laptops, cell phones, desk phones, printers, scanners, copiers, and tablets. + Hardware deployment and replacement + Hardware removal + Track and maintain inventory + Ensure we maintain assigned stocking levels + Evaluate new tickets to ensure that the proper support team responds to the problem + Follow the escalation procedure to escalate Tier 2 and Tier 3 tickets to the proper support groups + Identify related issues to ensure that each problem is escalated to the proper support team as quickly as possible + Ensure tickets are resolved efficiently with the appropriate resolution + Create system images based on approved system builds + Ensure the approval procedure has been completed prior to deployment of all system images + Deploy system images to new and existing hardware + Obtain quotes for required equipment + Use internal approval systems to obtain Purchase Orders + Follow software licensing procedures + Report any possible licensing infractions to System Administrator + Basic troubleshooting of in-house and purchased software + Work with Tier 2 and Tier 3 support groups to ensure all software issues are resolved + Provide End User support in person, phone, email, or through the Help Desk ticketing system. + Answer basic technical questions for staff and guests.

Qualifications:

Required Skills: