Help Desk Manager

OVERVIEW:

The Information Technology team provides outstanding information technology to fellow employees so they can best serve our customers.

The Help Desk Manager works collaboratively with the Help Desk team to ensure exceptional customer service, encourage professional growth of team members, and optimize processes for efficiency and quality.

The Help Desk Manager will join the IT Leadership Team to provide accountability for the responsibilities of the role and to help with the technology strategy. For example, the manager will provide input on SLA, staff levels, budget, and Technology Roadmap that aligns with Encore’s business strategy.

PLEASE NOTE: This role is based on-site, at our office in Lakewood, CO.

General Responsibilities

Specific Responsibilities

Mission of the Role

Key Processes

General

Other duties as may be assigned

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge of:

Skill in:

Leadership Skills

Communication Skills

Organizational Skills

Technical Skills

Ability to:

PHYSICAL REQUIREMENTS:

REQUIREMENTS:

This position required three to five years of leading a help desk team with six or more years of experience in technical support roles. A Bachelors degree in IT or a related field is also required. Advanced certifications such as CompTIA A+ are a plus.

Benefits:

Applications will close for this position once it's been filled.

To request an accommodation during the application process, please contact HR@EncoreElectric.com.

Encore Electric, Inc. is an EOE, including disability/vets.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.