HELP DESK ANALYST

HELP DESK ANALYST

ONT00024

WHAT DOES AGNICO EAGLE VALUE?

At Agnico Eagle, our values never waver. We believe in trust, respect, equity, family and responsibility. Why? Because they express who we are, and they have helped us succeed in business for over 60 years. We value you – your unique set of skills and experience. We value your willingness to build those skills and make a meaningful contribution to our company. And, we value your commitment to treat every person on our team with respect, helping us to operate safely, protect the environment and make a positive contribution to our local communities.

ABOUT OUR OPERATION

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In compliance with the Accessibility for Ontarians with Disabilities Act, Agnico Eagle Mining (AEM) is committed to providing accommodation for people with disabilities. Accommodation is available, upon request, for candidates participating in the recruitment process.

YOUR NEXT CHALLENGE:

Reporting to the Manager IT Ontario Operations, you will be part of the Information Technology Department. Your role encompasses various responsibilities aimed at providing Level 1 & 2 desktop support to a geographically wider end-user environment. You will work closely with Agnico Eagle IT support teams and third-party vendors. This role encompasses both Business-As-Usual (BAU) and Project activities. This includes actively resolving escalated end-user help requests within established SLAs. Problem resolution may involve the use of remote diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level. You will ensure that the goals and objectives are achieved while promoting and respecting Agnico Eagle’s values, Health & Safety Code of Conduct and the environment.

WHAT YOU NEED TO SUCCEED

+ MS Windows 10/11 + MS Windows Server + MS O365 + MS SCCM + Managing objects in a Windows Active Directory environment + Laptop/desktop hardware + VOIP Systems + Networking hardware and configuration + VMWare + Server and storage area network hardware + ITIL concepts + MS Azure

Your Work Schedule:

#LI-AP1

Job: Information TechnologyPrimary Location: Ontario-TimminsOrganization: Agnico Eagle MinesSchedule: Full-timeShift Schedule: 5/2Employment Type Code: SalariedPosting End Date: May 10, 2025, 10:59:00 PM