Service Desk Specialist I

Position Summary

Responsible for Providing Technical assistance and support related to computer systems, hardware, and software. Also responsible for logging all issues in Service Desk software / ticketing system. Document new procedures and resolutions in company's knowledge base. Install and set up new user workstations including appropriate software depending on role and department. Primary resource for setting up new users and configuring security permissions for any other user's access.

Essential Job Functions:

Position Requirements

+ Minimum of a High School Diploma or equivalent + Associate degree in related field preferred + A+ Certification preferred + 1-2 years of related experience + Active Directory management + Cisco IP phones + Audio/Video room systems + Microsoft Office Products + Network Printers + Access Control and Video Surveillance systems + Mobile Device Management systems + Knowledge of IOS based mobile devices + On-going training in customer service and computer skills

Relationships

Physical Demands

(Scale: Rarely = Less than 5%, Occasionally = 5% - 25%, Frequently = More than 25%)