Position Overview:
We are seeking a full-time Help Desk Analyst to provide on-site IT support, focused on audio-visual and computing equipment within campus classrooms. This role also includes tier 1 technical support for enterprise applications and infrastructure, and will be responsible for campus-specific software and service maintenance.
Key Responsibilities:
•Provide support and troubleshooting for classroom audio-visual and computing equipment.
•Deliver tier 1 support for enterprise applications and infrastructure.
•Perform technical support across a broad range of user and server hardware, software, and SaaS environments.
•Install, configure, and maintain campus-specific software and services.
•Maintain and manage desktop/laptop environments and lab computers, including upgrades and lifecycle replacements.
•Assist faculty and students by demonstrating the proper use of IT equipment and software.
•Support the development and maintenance of desktop documentation.
Required Skills and Qualifications:
•Minimum 1 year of experience in a help desk or similar IT support role.
•Experience with help desk ticketing systems.
•Strong written and verbal communication skills.
•Associate degree in Information Technology or a related field.
•Minimum of four years relevant work experience.
Preferred Skills:
•CompTIA A+ Certification.
•Familiarity with Microsoft Teams.
Desired Attributes:
•Strong knowledge of desktop imaging, design, and lifecycle management.
•Proficiency in troubleshooting and repairing desktop and laptop systems.
•Ability to stay current with evolving technologies to support ongoing improvement and development.
•Excellent organizational and communication skills.
Job Types: Full-time, Contract
Pay: $26.00 - $29.00 per hour
Expected hours: 40 per week
Schedule:
Work Location: In person