Description:
What you will do:
POSITION SUMMARY
Aerzen USA’s Information Technology team supports a growing network spanning 16 offices across 8 countries in North and South America. As an IT Systems and Collaboration Administrator, you will play a key role in maintaining and enhancing our IT infrastructure, with a strong focus on Microsoft 365 collaboration tools and the document management system (ELO). You will be responsible for administering systems such as Microsoft 365 and ELO, while also being able to provide first and second support for network and server-related issues up to 50% of the time. This role is ideal for a self-motivated professional who thrives in a dynamic environment and can work independently with minimal supervision. It offers an excellent opportunity to grow your career in IT infrastructure, systems administration, and digital collaboration.
•Administer and support the ELO Document Management System, ensuring efficient document storage, retrieval, sharing, and compliance with organizational standards.
•Train and support employees in the effective use of ELO, promoting best practices for document management and workflow efficiency.
•Manage and maintain Microsoft 365 collaboration tools, including Outlook, SharePoint, Teams, and OneDrive, to enhance communication and productivity across the organization.
•Support the development and maintenance of SharePoint sites, acting as a technical resource for site structure, permissions, and functionality—without being responsible for content creation.
•Provide second-level technical support for server and network infrastructure issues, escalating complex problems as needed.
•Monitor system performance and usage of collaboration platforms, identifying opportunities for optimization and automation.
•Maintain documentation related to Microsoft 365 and ELO, including configurations, procedures, and user guides.
•Deliver technical training and support to staff across all subsidiaries, ensuring consistent use of collaboration tools and document systems.
•Ensure compliance with IT policies, industry standards, and directives from the parent company, particularly in areas of data governance and security.
•Implement and maintain disaster recovery and business continuity plans for collaboration and document management systems.
•Assist in conducting regular security audits and vulnerability assessments related to Microsoft 365 and ELO environments.
•Collaborate with cross-functional teams to support IT projects, system upgrades, and process improvements.
•Commitment to Safety - Understands, encourages, and carries out the principles of the Aerzen USA Safety Program. Raises awareness of safety issues to fellow employees and brings immediate attention to safety concerns. Completes all required safety training. Takes personal responsibility for safety.
•Continuous Improvement - Looks for opportunities to increase knowledge, works to increase responsibility, strives to achieve personal goals, provide ongoing and increasing value to the organization.
•Data Management & Integrity - Updates relevant databases, programs, worksheets, or other business tools with timely and accurate information; creates an environment where other people in the organization can rely on the available information.
•Managing Change; Flexibility - The ability to demonstrate support for innovation and for organizational changes needed to improve the organization's effectiveness; Becoming the change we want to see in the world.
•Communication - The ability to ensure that information is passed on to others who should be kept informed, Expresses on-self clearly both in written and oral conversations and interactions.
•Lean Thinking - Understands and embraces lean work concepts and looks for ways to improve work processes for the team as a whole.
•Personal Credibility - Demonstrates and is perceived to be responsible, reliable, and trustworthy. Does what he/she commits to doing. Carries his/her fair share of the workload. Takes responsibility for own mistakes; does not blame others.
•Teamwork - The ability and desire to work cooperatively with others; Listens and responds constructively to other team members' ideas; Respectful
•Stakeholder Orientation - Makes decisions with all stakeholders in mind: customers, employees, shareholders, vendors, and the community.
•Green & Sustainable Development - Contributes to reduce negative impact on the environment while being socially responsible with respect for the triple bottom line of People, Profit and Planet.
•Autonomy - Ability to work independently with minimal supervision. Able to be self-directed in completing your work
•Diversity - Recognizes and values the benefits of a diverse workforce. Being Sensitive and Respectful of others and their individuality. Assists others to become culturally competent and have a sense of belonging.
•Lean Manufacturing: Intermediate - Applies Lean Concepts to solve problems, such as: develops an A3 independently; Ability to be involved with lean programs and projects with support and guidance
•ISO 9001: Process Leader - Manages a process subject to the ISO 9001 audit requirements.
•Forward Thinking - Anticipating the implications and consequences of situations and taking appropriate action to be prepared for possible contingencies.
•Information Gathering - Identifying the information needed to clarify a situation, seeking that information from appropriate sources, and using skillful questioning to draw out the information when others are reluctant to disclose it. Gets more complete and accurate information by checking multiple sources. Asks questions to clarify a situation. Seeks the perspective of everyone involved in a situation.
•Thoroughness - Ensuring one's own and other's work and information are complete and accurate. Sets up procedures to ensure high quality of work. Monitors the quality of work. Carefully reviews and checks the accuracy of information in own and others work.
•Initiative - Identifying what needs to be done and doing it before being asked or before the situation requires it.
•Results Orientation - Focusing on the desired end result of individual, department, and company goals; setting challenging goals; focusing efforts on the goals, and meeting or exceeding them. Maintains commitment to goals, in the face of obstacles and frustrations. Has a strong sense of urgency about solving problems and getting work completed.
•Technical Expertise - The ability to demonstrate depth of knowledge and skill in a technical area.
•Stress Management - Ability to keep functioning effectively when under pressure and maintain self- control in the face of hostility or provocation. Can effectively handle several problems, tasks at once. Controls his/her response when criticized, attacked, or provoked. Manages own behavior to prevent or reduce feelings of stress.
Requirements:
Education:
Bachelor's degree in Computer Science, Information Technology, or a related field or equivalent experience.
Qualifications:
•Excellent communication and interpersonal skills.
•Willingness to learn and adapt to new technologies and best practices.
•Strong documentation and reporting skills.
•Proficiency in configuring and troubleshooting Document Management Systems, particularly ELO.
•Familiarity with collaboration tools such as Microsoft 365.
•Knowledge of cloud services (e.g., AWS, Azure).
•Experience with user administration and access control.
•Knowledge of scripting and automation (e.g., PowerShell, Python).
•Experience with network security and monitoring tools.
•Basic operating knowledge of and experience with personal computers and peripherals. Operating knowledge of and experience with typical office equipment, such as telephones, copier, fax machine, E-mail, etc.
•Proficiency with Microsoft 365, Azure, Sharepoint, OneDrive, ELO.
Certifications &Licenses:
Microsoft Certifications are a plus.
Aerzen USA Corp is an equal opportunity employer and selects employees on the basis of skills and experience. Aerzen USA ensures that all persons are entitled to equal employment opportunity without regard to race, color, gender, gender identity, sexual orientation, pregnancy, age, national origin, religion, marital status, ancestry, disability, veteran’s status, and any other characteristic protected under applicable federal, state, or local laws. All employment decisions and actions are based on merit and made without regard to any characteristic protected by state, federal or local law.
All offers of employment at Aerzen USA Corp are contingent upon clear results of a thorough background check. In compliance with the Drug-Free Workplace Act of 1988, Aerzen USA Corp has a longstanding commitment to provide a safe, quality-oriented, and productive work environment. Alcohol and drug misuse poses a threat to the health and safety of Aerzen employees and to the security of the company's equipment and facilities. For these reasons, Aerzen USA Corp is committed to the elimination of drug and alcohol use and misuse in the workplace. Applicants being considered for hire must pass a drug test before beginning work. Refusal to submit to testing will result in disqualification of further employment consideration.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including termination of employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
Coatesville, PA
Full-time
