Patterson & Dewar Engineers

IT System Administrator

LocationNorcross, GA
Job TypeFull-time
Salary$60,000-$70,000

About This Job

P&D is a 100%-employee-owned engineering firm that has been proudly serving our electric utility clients since 1947. Our subsidiary, HP&D, provides testing and commissioning services to data center and mission critical facilities across the country and around the world.

We are seeking a capable, experienced, and service-oriented IT Support Specialist to join our team at our corporate office in Norcross, GA. This person will report directly to the IT Manager, and will support the company’s information systems, and provide technical assistance and training to employees in the corporate and regional offices.

The specialist will use strong customer service and troubleshooting skills while working independently to solve problems, assist users, and manage and maintain the following:

Servers, desktop and laptop systems, mobile and network devices, printers, and their applications
Active Directory
User account creation and new hire orientation
Ethernet, LAN, and WAN connectivity
VPN connections between remote users and offices
Network printer and plotter maintenance
Corporate Teams phone system
Office 365 administration
Manage carrier services for phone and internet access

Additionally, the specialist will work closely with the IT Manager to:

Develop and implement strategies for information management, data security and control, strategic computing, and disaster recovery
Manage backup, security, and user help systems
Develop organizational goals, policies, and procedures


Desired Skills and Qualifications

Bachelor’s degree in computer science (or similar field) and/or CompTIA A+ (or equivalent) is preferred
2+ years of network, systems and software related experience required
2+ years of hands-on end user support in a multi-office setting
Proven familiarity with hardware and software troubleshooting hosted on:
Windows 10 & 11 Pro
Windows Server 2016 & 2019
Microsoft 365, Intune, Entra, and Azure
A solid understanding of file management: NASs, SMB shares, etc.
Understanding of networking fundamentals
Familiarity with the following is desired:
Office 365 and Azure Administration
Veeam Cloud for Microsoft 365
Office 365 SharePoint planning, setup, user adoption, and training
OneDrive for Business
Google Apps for Work
Hyper-V Terminal
Dell SonicWALL
Network hardware such as switches, APs, cabling, conference AV systems
Excellent communication skills
Service-oriented attitude
Effective problem-solving skills
·trong organizational skills

We look for team players who are eager to learn, grow and excel. You should be accountable, self-directed, professional, and open to the possibilities that exist for you at P&D. Our firm was built by cultivating long-term relationships based on exemplary service and integrity. Candidates should be like-minded in that regard, willing to go the extra mile to exceed customer expectations.

We offer competitive compensation, a comprehensive benefits package, and the opportunity to learn, grow and contribute to a vibrant culture that stands the test of time.


Job Type: Full-time


Pay: $60,000.00 - $70,000.00 per year


Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible schedule
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance


Compensation Package:

Bonus opportunities
Employee stock ownership plan
Employee stock purchase plan
Profit sharing


Schedule:

8 hour shift
Monday to Friday

Work Location: Hybrid remote in Norcross, GA 30071

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