IT System Administrator

Primary Function: The Support Technician provides first-level technical support for all users across the organization. This position is responsible for resolving help desk tickets, assisting with hardware and software troubleshooting, supporting basic networking tasks, and escalating issues as needed. The IT Support Technician works under the supervision of the IT Manager.

Essential Duties and Responsibilities:

· Respond to and resolve Tier 1 IT support tickets (in-person, phone, and email).

· Troubleshoot and support hardware (desktops, laptops, printers, peripherals).

· Install, configure, and support basic software applications.

· Assist with user account management (password resets, permissions).

· Provide support for Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive).

· Perform basic networking troubleshooting (wired/wireless connectivity, printers).

· Maintain accurate records of issues and resolutions in the ticketing system.

· Set up and deploy new workstations and equipment.

· Escalate complex issues to the IT Manager as needed.

· Provide friendly, professional customer service to all employees.

Education and Experience:

High school diploma or equivalent required. Associate’s degree or technical certification (CompTIA A+, etc.) preferred. 2 to 4 years related experience; or equivalent combination of education and experience.

To perform this job successfully the candidate should have experience in customer service and the ability to function well on a team. The candidate should possess working knowledge of the following:

· Basic knowledge of Windows operating systems.

· Experience with Microsoft 365 administration and support.

· Understanding of computer hardware, software, and networking fundamentals.

· Strong problem-solving and communication skills.

· Ability to work independently and prioritize tasks.

Language Skills:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to effectively verbally communicate throughout all levels of the organization.

Other Qualifications:

The physical demands and work environment described here are representative of the conditions that must be met by an employee to successfully perform the essential functions of this job. Regular, predictable, and on-site attendance is an essential function of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Premier Technology is a federal contractor, as such, this position will work on government contracts and requires that you are a US Citizen (not just authorized to work in the US).

Physical Demands:

While performing the duties of this Job, the employee is regularly required to sit. The employee is frequently required to stand; use hands to handle or feel, stoop, kneel, crouch, or crawl. The employee is occasionally required to walk; reach with hands and arms; climb and balance. The employee will occasionally be required to lift and move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.

Work Environment:

The noise level in the work environment is usually quiet – typical of what is generally found in an office setting. The employee will occasionally find it necessary to enter a manufacturing environment. The manufacturing environment is typical of that type of setting – employees may be exposed to inclement weather, loud noises, tripping hazards; and there may be exposure to sparks, welding arc, open flame, and moving equipment.

Benefit Options:

Medical, Dental, Vision - 100% Employee Paid Coverage

Company Paid Life Insurance

Flexible Spending Account

Employee Assistance Program

Supplement Benefits - Accident, Disability, Critical Care, Hospital, Term Life, Whole Life

Legal Shield/Identity Theft Protection/Gun Owners Insurance

Pet Insurance

401k Retirement Plan with Company Match

Other benefits:

4-Day Work Week

Paid Time Off (PTO)

Paid Holidays

Craft Development and Training Opportunities

Tuition Assistance

Employee and Dependent Scholarships

Premier Technology, Inc. is an Affirmative Action, Equal Opportunity Employer.

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

Schedule:

•

10 hour shift

Application Question(s):

Ability to Commute:

Work Location: In person