Technician Support Specialist

Technician Support Specialist

1st Shift: 6:00a.m. - 4:30p.m., Monday - Friday

Pay is $19.00 - $21.00 per hour

Department: Service

FSLA Status: Nonexempt

Location: Ocala, FL

Employee Perks

As a team member at Fidelity Manufacturing, you'll enjoy:

- Medical, Dental and Vision Insurance

- Paid Holidays and Sick Time

- Career advancement and bonus opportunities

- Fun Events!

- Paid vacation days

- 401K

- Learning and Development

About Us

FIDELITY MANUFACTURING is part of the backup Power Generation Industry. We design and build back up power packages (to include tanks and enclosures) for large and small health, industrial, and technology-oriented businesses that cannot have a power lapse at any time.

Job Summary

The main role of a Technician Support Specialist is to provide technician support from the factory. This includes but is not limited to working with others to build a scope of work, manage vehicles, tools, and job-related materials both by stocking the vehicles and shipment.

Essential Job Functions

Duties/Responsibilities:

- Locate and identify parts based on work orders, inventory sheets, or customer requests.

- Safely remove parts from or storage locations using hand tools, power tools, and equipment such as forklifts or hoists.

- Inspect parts for quality, damage, and usability before processing.

- Label, tag, and organize pulled parts for shipping.

- Maintain accurate records of parts removed, inventory adjustments, and completed orders.

- Ensure proper handling, storage, and disposal of hazardous materials (fluids, batteries, etc.).

- Keep work areas clean, organized, and in compliance with safety procedures.

- Provide customer service when interacting with customers or internal team members.

Required Skills/Abilities:

- Basic mechanical knowledge (ability to identify parts).

- Ability to use hand and power tools safely and effectively.

- Physical stamina and ability to lift 50–75 lbs regularly.

- Strong attention to detail and accuracy.

- Good communication and teamwork skills.

- Basic reading and record-keeping abilities.

Education and Experience:

- Understanding of an ERP system

- Basic understanding of Microsoft Excel and Word

- High school diploma or equivalent required

Performance Expectations

- Safety, quality, accuracy, timeliness, reliability and thoroughness of work performed; gains the trust and respect of the service manager, co-workers and other employees; develops good working relationships with supervisors, co-workers and other employees.

Equipment/Machinery Used

Service truck, Forklift, Lull, Boom Lifts, Scissor lifts.

Physical Requirement

The physical demands described here are representative of those that must be met by an employee to be successfully perform the essential function of this job.

While performing duties the duties of this job the employee is regularly required to stand and or sit for long periods of time; walk on non-forgiving surfaces such as concrete, wood, and metal (to include metal or fiberglass ramps placed on 30-degree angles); climb stairs, balance climb, stoop, crouch and crawl; walk on hilly and uneven ground; use hands to handle and feet; lift, push, pull and/or move more than 50 lbs. without a mechanical aid and communicate with others.

Working Conditions

May be exposed to noise, dust, fumes, airborne particles, smoke (Not over OSHA Permissible Exposure Levels).

Safety training is provided in accordance with applicable law, industry standards and company policy. Work environment is a manufacturing warehouse atmosphere with extreme temperature changes, loud noises and machinery with moving parts. Work environment could also involve some outside exposure.

Acknowledgment

This job description describes the general nature and level of work performed by employee assigned to this position. It does not state or imply that these are the only duties and responsibilities assigned to the job. The employee may be required to perform other job-related duties as requested by the Firm. All requirements are subject to change over time and to possible modifications to reasonably accommodate individuals with a disability.

Apply Now! Limited Job Opportunities are Available.

All interested candidates MUST complete an employment application and pre-screen interview to be considered for the position.

Fidelity Manufacturing

www.FidelityMfg.com