information technology (IT) support technician

- Education: Bachelor's degree

- Experience: 1 year to less than 2 years

- or equivalent experience

- Work setting

- Construction company

- Tasks

- Consult user guides, technical manuals and other documents to research and implement solutions

- Provide advice and training to users in response to identified difficulties

- Collect, organize and maintain a problems and solutions log for use by other technical support analysts

- Supervise other technical support workers in this group

- Provide business systems, network and Internet support to users in response to identified difficulties

- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

- Perform Web-server backup and recovery operations

- Provide customer service

- Manage incidents

- Supervision

- 1 to 2 people

- Screening questions

- Are you willing to relocate for this position?

- Do you have experience working in this field?

- Employment terms options

- Shift

- Work Term: Permanent

- Work Language: English

- Hours: 30 hours per week