Install Coordinator

Title: Install Coordinator

Department: Operations – Home Services

Position Status: Full Time

Exempt Status: Exempt Salary

About CDS Home Services

CDS Home Services is a leading provider of residential standby power and electrical solutions in the Mid-Atlantic region. For over 20 years, CDS Home Services has specialized in selling, installing, servicing, and maintaining home standby generators, helping homeowners prepare for power outages with turnkey backup power systems. As a trusted Generac dealer and Home Depot Service Provider, CDS installs hundreds of generators each year and supports customers through the entire process — from equipment selection and permitting to installation and warranty service. In addition to generator services, CDS offers a range of residential electrical services to support safe, efficient, and up-to-date electrical systems in the home. CDS Home Services operates throughout Maryland, Eastern Pennsylvania, Northern Virginia, and Delaware, delivering reliable solutions and peace of mind to its customers.

Our Mission: “Creating Customers by Servicing Customers”

Our Guiding Principles:

1. Put Safety First

2. Respect for Others

3. Treat Customer Orders Like Our Own

4. Deliverable Measurable Excellence

5. Pursue Relentless Improvement

About the Job

CDS Home Services is seeking a dynamic professional to assist in the execution and management of a growing generator and electrical company. The Install Coordinator position will be responsible for overseeing all office and administrative aspects of daily generator installation operations. This role reports directly to a Business Unit Manager. Our primary goal is to ensure excellent operational standards are met and that we maintain high customer satisfaction.

Install and Inside Sales Coordinator

In this role you will work in the office coordinating liaison with local and state governments to ensure that all needed permitting is obtained for generator installations, as well as supporting the daily operations of our business through coordination of a variety of internal and external client requests. You can anticipate this role to focus on operational performance to meet customer expectations. A successful applicant will be able to:

- Perform quality work within deadlines

- Interact and communicate professionally with internal and external customer groups

- Prioritize daily tasks in consideration to Organizational Strategic Goals

- Work independently while understanding the necessity for communicating and coordinating efforts with other employees and external customers

Essential Job Functions

- Oversee and make the pre-calls/delivery scheduling and checking the status of installation work orders

- Oversee and set-up measures/estimates with customers

- Data entry and tracking of all orders

- Manage the completion of all jobs to ensure that all required paperwork and payments are entered into internal systems

- Manage the pre qualifying of customers for installation services

- Oversee all gas forms for generator installs to ensure that residence is verified for meter and service line

- Oversee all electric forms for generator service tie ins with utility companies

- Coordinate with Ms. Utility to mark property to ensure job site safety for any necessary installation jobs

- Handle customer complaints in a professional and timely manner

- Oversee that all licenses are up to date for electric in 4 States

- Oversee dispatch board to ensure that jobs are scheduled correctly

- Maintain all forms that the electricians and techs use for electric and generator dept

- Work with local and state governments to ensure that all needed permitting is obtained in a timely manner.

- Work with gas and propane companies in scheduling timely installation

- Working within the Home Depot system to upload and complete contracts.

- Assist sales team by supporting lead follow-up, scheduling appointments, and ensuring timely communication with prospective customers

- Conduct outbound calls to support sales efforts, including appointment setting, customer follow-ups, and status updates

- Provide administrative and operational support to sales initiatives, helping drive conversion and customer satisfaction

Required Education and Experience

- AA Degree or Equivalent years of experience in Service management industries.

- 1-3 years of account/program management.

- Sales life cycle experience.

- Poses a willingness to learn while working in a team environment.

Preferred Qualifications

- Bachelors Degree or Equivalent years of experience

- Experience coordinating service and sale of products within regulated industries

Supervisory Responsibility

- This position is not a supervisory role

Main Working Relationships

- Significant Internal Relationships: Sales Department, Customer Service Representatives, Accounting Department, Drivers, Dispatch and Administrative Staff of CDS, Warehouse Personnel

- Significant External Relationships: The General Public, CDS Electricians and Sub-Contractor base, The Home Depot Associates, and Generac internal sales representatives

Physical Demands

- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

- While performing the duties of this job, the employee is regularly required to talk or hear, sit for prolonged periods of time, stand, walk, use hands to finger, handle or feel; and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Travel

- Little to no travel is expected for this position.

Other Duties

- Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Work Environment

- This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This position may also require operations within a warehouse and field environment.

Pay: $18.00 - $20.00 per hour

Benefits:

- 401(k)

- 401(k) matching

- Dental insurance

- Employee assistance program

- Health insurance

- Health savings account

- Life insurance

- Paid time off

- Referral program

- Retirement plan

- Vision insurance

Work Location: In person